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Contacting us from overseas

If you are overseas and need to get in contact with us there are a number of different ways that we can help.

Contact us in the Westpac App

Sign in, skip the automated questions and talk to the right person not a phone menu.

 

  • The fast and secure way to talk to us
  • Avoid the need to answer a series of security questions as we verify your identity when you sign in via the App
  • The Westpac App connects you straight to the relevant team member.
     

Get through to exactly who you're after, faster.

Standard call charges will apply from your service provider, when you choose to call from the Westpac App.
 

Talk to us now to connect directly to our customer service team.

Contact us in the Westpac AppConnect directly to our customer service team.

Contacting us from overseas

 

Telephone Banking, 8am-8pm, 7 days  
For Telephone Banking instructions  
From overseas (+61 2) 9155 7700
For Premium customers Contact Westpac Premium

 

Online & Mobile Banking, 8am-8pm, Mon-Fri  
From overseas (+61 2) 9155 7700

 

Cards, 8am-8pm, 7 days  
Emergency card services from overseas, Telstra Australia Direct® Reverse Charge access number for the country you’re in to book a reverse charge call.
Please note that calls made from mobile phones, public telephones or hotel rooms may attract additional charges, not covered by the reverse charge service.
(+61 2) 9155 7700
Report your card lost / stolen using Online Banking
Black Card enquiries (outside Australia), 24 hours, 7 days (+61 2) 9155 7711
Platinum and Platinum Plus Card enquiries (outside Australia), 24 hours, 7 days (+61 2) 9155 7722

 

Outside Australia  (standard call charges apply), 24 hours, 7 days (+61 2) 9155 7744

 

International services  
(for Telegraphic Transfers, drafts, foreign cheques)
From overseas (+61 2) 9806 4032