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Contacting us from overseas

If you are overseas and need to get in contact with us there are a number of different ways that we can help.

Contact Us with Westpac Connect.

Find out more


 

Need to speak to someone about your banking?

Try Connect – get through to exactly who you’re after, faster.

Connect lets you skip the automated questions and get through to exactly who you’re after, faster. Simply log into your Westpac Live mobile app, tap Contact Us, choose your service, and get connected through.
 


Contacting us from overseas

 

Telephone Banking, 8am-8pm, 7 days  
For Telephone Banking instructions  
From overseas (+61 2) 9155 7700
For Premium customers Contact Westpac Premium

 

Online & Mobile Banking, 8am-8pm, Mon-Fri  
From overseas (+61 2) 9155 7700

 

Cards, 8am-8pm, 7 days  
Emergency card services from overseas, Telstra Australia Direct® Reverse Charge access number for the country you’re in to book a reverse charge call.
Please note that calls made from mobile phones, public telephones or hotel rooms may attract additional charges, not covered by the reverse charge service.
(+61 2) 9155 7700
Report your card lost / stolen using Online Banking
Black Card enquiries (outside Australia), 24 hours, 7 days (+61 2) 9155 7711
Platinum and Platinum Plus Card enquiries (outside Australia), 24 hours, 7 days (+61 2) 9155 7722

 

Outside Australia  (standard call charges apply), 24 hours, 7 days (+61 2) 9155 7744

 

International services  
(for Telegraphic Transfers, drafts, foreign cheques)
From overseas (+61 2) 9806 4032