If your card is lost or stolen, please report it immediately so we can stop all transactions on your account. You will need your 8-digit customer number and password.
Online Banking:
- Step 1: Sign in to Westpac Online Banking
- Step 2: Select Service from the Service and preferences menu
- Step 3: Select Report lost or stolen cards from Card services options
Mobile Banking:
- Step 1: Sign in to Westpac Mobile Banking
- Step 2: Select Services and security from the top left menu
- Step 3: Select Report lost/stolen
Card on Hold
You can also place your card on hold temporarily until you find it.
If you do not have Online or Mobile Banking, call our Cards Customer Service Call Centre or Customer Care:
- Australia – Call 1300 130 961 (24 hours a day, 7 days a week)
- Overseas - Call the Telstra Australia Direct® Reverse Charge access number for the country you’re in to book a reverse charge call to +61 2 9155 7700 (24 hours a day, 7 days a week). Please note that calls made from mobile phones, public telephones or hotel rooms may attract additional charges, not covered by the reverse charge service.
- You can also report the loss at any Westpac branch
What to do if your wallet is lost or stolen
A lost/stolen wallet or handbag can result in the loss of your credit cards, as well as your driver's licence, mobile phone and car or house keys. Here are some tips to consider, should this happen:
- Check the Lost Wallet Checklist (PDF 57KB) for a list of other Australia-wide financial institutions and their contact details for reporting lost cards
- Report the loss or theft to police (call 000 or Police Help line 131 444)
- Contact your insurance company, locksmith or mobile network provider (if keys or phone go missing too)
- Access cash without your debit card at any Westpac ATM. Just call 132 032 and ask for Emergency Cash.
If your card is lost or stolen, please report it immediately so we can stop all transactions on your account. You'll need your 8-digit customer number and password.
