FAQs

How can Westpac help cancel a direct debit on a joint account?

If the joint account requires one account holder to sign or authorise, then one account holder can ask us to notify a company of your request to cancel the direct debit, or temporarily stop the company debiting funds from your Westpac account. This can be done online, over the phone or in branch. ​

If the joint account requires all account holders to sign or authorise then all account holders are required to ask us to notify a company of your request to cancel the direct debit, or temporarily stop the company debiting funds from your Westpac account. This can only be done in branch.