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How do I cancel a direct debit on a joint account?  

If you have a direct debit set up from a joint account and you would like to cancel it, you will firstly need to understand how the joint account is operated. ​

If the joint account requires one account holder to sign or authorise, then one account holder can request to cancel the direct debit. This can be done over the phone or in branch. ​

If the joint account requires all account holders to sign or authorise then all account holders are required to request the direct debit cancellation. This can only be done in branch. ​

Visiting your local branch   ​

If you visit a branch to cancel your direct debit, you can fill out a Direct debit cancellation request form (PDF 76KB) ahead of your visit and submit it to us when you’re in branch. We will then process the request on your behalf. ​

For individual accounts, see Cancelling a direct debit.