FAQs

Completing an identity check

There are two ways to verify your identity with Westpac’s identity check:
 

1. Visit a Westpac branch when you arrive in Australia
 

To complete your identity check visit a Westpac branch once you arrive in Australia. If you visit a branch within six weeks you will need to bring the following to have your identity verified:
 

• your passport and Australian residential address  
• a valid visa and confirmation of your arrival in Australia within the last six weeks
   

Any longer than six weeks, and you'll need to provide documents as per the identification checklist
 

2. Get verified online and save time
 

If you open an account when you are already living in Australia you can save time by having your identity checked online. Simply have two of the following documents handy:
 

• International or Australian Passport
• Australian Drivers Licence
• Medicare Card
   

If you don't complete the identity check
If the identity check isn't completed within 12 months (365 days) of your account application, the account will be closed.  If you have deposited funds into your account you will need to complete an identity check before you can withdraw those funds from your account.