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How do I verify my identity?

You’ll need to complete an identity check before you can open an account with Westpac.

If you live in Australia

You can complete an identity check when you open an account online. Have ready two forms of ID from the following:

  • Australian passport
  • Australian driver’s licence
  • Medicare card


If you're Aboriginal and Torres Strait Islander and you don't have any of the required forms of identification, please call our Indigenous Call Centre on 1800 230 144 Monday to Friday 9am – 6:30pm CST or visit your nearest branch.

If you're new to Australia

You'll most likely need to visit a branch to complete an identity check once you arrive in Australia. Bring along as many items as you can from our identification checklist. It's okay if you don't have all of them, but make sure you bring the following at a minimum:

  • Your passport and Australian residential address
  • A valid visa