FAQs

How do I verify my identity?

You’ll need to complete an identity check before you can open an account with Westpac.

If you live in Australia

You can complete an identity check when you open an account online. Have ready two forms of ID from the following:

• Australian passport
• Australian driver’s licence
• Medicare card

If you're new to Australia

You must visit a branch to complete an identity check. If you’ve been in Australia for 6 weeks or less, bring with you:

• Your passport and Australian residential address
• A valid visa and confirmation of your arrival into Australia within the last 6 weeks

If you’ve been in Australia for longer than 6 weeks, you’ll need to provide the documents in our identification checklist.

What happens if you don’t complete the identity check?

You have 3 months to complete your identity check, after which time your account will be closed. If you have money in the account, you’ll need to show proof of your identity before you can withdraw the funds.