How can I close an account? | Westpac

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We are currently experiencing a high volume of calls as a result of COVID-19, but we are here to help. If you are concerned about your Home Loan repayments, please go to the home loans support page. If you are a Business customer and need help, please go to the business relief page.

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How can I close an account?

For information about closing your account you can:

visit a branch. You can locate a branch address on our website; or
call us on 132 032 or if you are overseas on (+61 2) 9293 9270.

If you are a business bank customer, please contact your Relationship Manager or call 132 142.

More detailed information on closing certain types of accounts is below.

To close a personal credit card account

To close an everyday (transaction) account or a savings account (including DIY Super Working accounts and DIY Super Savings accounts)

To close a term deposit account

To close a personal loan account

To close your residential home loan, you can initiate the process by completing the Request to Vary Security form. Once completed, the form will need to be scanned and emailed to securityvariations@mortgage.westpac.com.au.

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