FAQs

How can I close an account?

Before closing your account, ensure any outstanding cheques are presented and all periodic payments and direct debits are cancelled.

Then visit a branch and provide sufficient identification to close your account.

1. You can locate a branch address on our website.
   
   If the account has a credit balance, provide details of where and how you would like the funds disbursed. (if bank cheque is required, a fee of $10 is payable)
   
   If the account has a debit balance, the amount plus any accrued charges will need to be paid to the bank prior to closing the account.
   
   You can also close your account over the phone by calling Westpac on:
   
   Telephone Banking 132 032
   From overseas (+61 2) 9293 9270)
   
   
2. You can close your credit card online using your Mobile Device or Online Banking.