FAQs
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How do I pay by BPAY®?
You can make a BPAY® payment in Online Banking, the Westpac App and the Westpac iPad App. You must be registered for
Westpac Protect™ SMS Code.
In the Westpac App
Before trying these instructions make sure you update to the latest version of the app.
- Tap $ in the bar menu
- Tap Pay by BPAY
- Select a BPAY account in Billers or tap Add > BPAY® Biller to add a new payee
- Tap the From account
- Enter the Amount and tap Schedule to select the date and frequency
- Tap Pay to pay now or Schedule to pay later
- Review your payment details and tap Pay
- Enter the SMS code sent to your registered mobile
- Tap Done to complete your payment
In Online Banking
- Go to Payments > Make a payment and select the BPAY tab
- Select a biller from the drop down menu or select Pay new payee and enter the new payee details
- Select From account
- Enter the Amount, Date and Payment frequency
- Select Continue
- Review your payment details and select Confirm
In the Westpac iPad App
- Drag the From account to the Payment zone and drop the coin onto the BPAY® zone
- Tap To and select a BPAY® account or tap Add (+) to add a new BPAY® biller
- Enter the details
- Tap Make payment and then tap Confirm
- Enter the SMS code sent to your registered mobile
- Tap Authorise to complete your payment
By phone
- Call 132 032
- Select Option 1
- Key in your 8 digit Customer ID (you’ll find this on your statement)
- Key in your 3 digit access code
- Follow the prompts