How do I stop payments to my PayID or de-activate my PayID?
To temporarily stop payments to your PayID, contact the Help Desk on 1300 655 505 and ask them to lock your PayID. You can then call us back and ask us to unlock it when you are ready to use it again.
- As we monitor PayID usage to manage misuse and fraud, we may lock your PayID if we reasonably suspect misuse of your PayID or use of your PayID to procure payments fraudulently. We may also lock your PayID if your linked account can no longer receive payments. In these circumstances your ability to unlock the PayID may be restricted.
To permanently stop payments to your PayID and de-activate it, contact the contact the Help Desk on 1300 655 505 and ask them to close your PayID.
- Once your PayID is closed, you will no longer be able to receive payments to it – but you can still receive fast Osko payments to your eligible BSB and account number.
- Once closed, you can create your PayID again anytime with a participating financial institution.
- As we monitor PayID usage to manage misuse and fraud, we may close your PayID if it is involved in a PayID Registration Conflict and the PayID has been inactive for at least 6 months or you are not able to demonstrate authority to use it. We may also close your PayID if you de-register from online banking.