FAQs

What is an IBAN number?

IBAN (International Bank Account Number) is only used for:

  • Euro currency payments to Europe and the UK
  • Payments in any currency to Lebanon and Kuwait.

You don't need an IBAN to transfer money to a Westpac account by telegraphic transfer, as IBANs aren't used in Australia. 
 
If you're transferring money to a Westpac account from overseas by telegraphic transfer, you need to provide:

  • Your combined Westpac BSB and account number (in place of an IBAN number), and
  • The SWIFT code for Westpac, WPACAU2S, which is a globally recognised identifying code of 8-11 characters. 

Keen to learn more?

  • Visit westpac.com.au
  • If you're in Australia, call 132 032 (8am to 8pm 7 days)
  • If you're overseas, dial +61 2 9293 9270 (24 hours).

Branch opening hours

All branches are open:

  • 9.30am - 4pm, Mon-Thurs
  • 9.30-5pm, Fridays

Some branches now open weekends.

Find your nearest branch details and ATM locations.

 

Contact us

  • Technical issues or site access:
    Call 1300 655 505
    (8am - 8pm, 7 days a week)
  • Help with accounts and daily banking needs:
    Call 132 032
    (8am - 8pm, 7 days a week)
  • Help with business banking needs:
    Call 132 142
    (8am - 8pm, 7 days a week)