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What will happen when my card expires? Can I get a replacement card online?


You should receive a replacement card automatically, around the end of the month that your card expires. The account holder or primary cardholder can make a request for a replacement card if it does not arrive in time.

Keep in mind that:

  • To receive your replacement card, you need to make sure your address is current and that your account is in order
  • You can ask us to send out your replacement card up to 3 months before your current card expires by calling us on 1300 651 089 (8am -8pm, 7 days a week) from anywhere in Australia.

Do you need a replacement credit card for a card that was destroyed or damaged? You can get your card reissued online.

Or would you like to check that we have the right address for you?

You can call us on 1300 651 089 (8am- 8pm, 7 days a week) from anywhere in Australia or +61 2 9155 7700 (24 hours a day, 7 days a week) if you're calling from overseas.

To protect the security of your account, we can’t discuss information about your account or personal details in an email.