What happens if I don't have SMS Protect?
If you haven’t provided us with your mobile number, please call us on 1300 655 505 from Australia or +61 2 9155 7700 from overseas.
If we have a mobile for you on file, you can register for Westpac Protect™ SMS Code:
In the Mobile Banking App go to Self serve > Security and access > SMS code and token.
In Westpac Online Banking go to Services & preferences > Preferences > Security.
If you are a Personal customer using a token, you will need to call us to switch to SMS Protect.