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What happens if I don't have SMS Protect?

If you haven’t provided us with your mobile number, please call us on 1300 655 505 from Australia or +61 2 9155 7700 from overseas.

If we have a mobile for you on file, you can register for Westpac Protect™ SMS Code:

In the Mobile Banking App go to Self serve > Security and access > SMS code and token.

In Westpac Online Banking  go to Services & preferences > Preferences > Security.

If you are a Personal customer using a token, you will need to call us to switch to SMS Protect.

Find out more about the New Payments Platform, Osko and PayID