FAQs

What happens if I don't have SMS Protect?

If you haven’t provided us with your mobile number, please call us on 1300 730 408 from Australia or +61 2 9293 9270 from overseas.

If we have a mobile for you on file, you can register for Westpac Protect™ SMS Code:
In Westpac Online Banking  go to Services > Preferences>Security.
In the Mobile Banking App go to Services & security > SMS code and token.

If you are a Personal customer using a token, you will need to call us to switch to SMS Protect.

Find out more about the New Payments Platform, Osko and PayID