Searching...

Do I need to have Westpac SMS ProtectTM to set up a PayID?

If you sign into online banking as personal customer, Westpac SMS Protect is required to be set up before creating a PayID. To set up Westpac SMS Protect:

 

  • If you haven’t provided us with your mobile number, please call us on 1300 655 505 from Australia or +61 2 9155 7700 from overseas.
  • If we have a mobile for you on file, you can register for Westpac Protect SMS:

In the Mobile Banking App go to Self serve > Security and access > SMS code and token.

In Westpac Online Banking  go to Services & preferences > Preferences > Security.
 

  • If you are a Personal customer using a token, you will need to call us to switch to SMS Protect.


Find out more about the New Payments Platform, Osko and PayID

Online enquiries

Branch opening hours

All branches are open:
9:30am - 4pm, Mon - Thurs
9:30am - 5pm, Fri
Some branches now open weekends

Find a branch

Visit your local branch