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How do I report my card lost or stolen?

You can report it immediately in Online Banking or the Westpac App. You can also place your card on hold temporarily  until you find it. 


  • Go to Service > Services > Cards services
  • Select Report lost or stolen cards


You can also drop into a branch or call us 24/7 on 1300 651 089 (in Australia) or +61 2 9155 7700 (overseas)



Travelling overseas?

Smart ways to access money

Frequently asked questions

Our Westpac Fraud Money Back Guarantee ensures you’ll be reimbursed in full for any unauthorised transactions on your cards provided you’ve:

  • Not contributed to the loss
  • Complied with the card terms and conditions
  • Contacted us promptly

A lost or stolen wallet can mean more than just lost credit cards. There’s your driver’s licence, mobile phone, car or house keys to consider:

  • Check the Lost Wallet Checklist (PDF 90KB) for a list of Australian financial institutions and their contact numbers
  • Report the loss or theft to police on 000 or the Police Help Line 131 444
  • Contact your insurance company, locksmith and mobile network provider (where applicable)
  • Use Cardless cash to get money from any Westpac ATM