How do I report my card lost or stolen?
In the Westpac App
Before trying these instructions make sure you update to the latest version of the app.
- Search Report lost or stolen in the Smart Search bar and follow the prompts
In Online Banking
- Go to Service > Services > Cards services
- Select Report lost or stolen cards
Frequently asked questions
A replacement card will be mailed to you or a branch for collection in 4 business days (metro) or 6 business days (regional). Once you receive the card, you may need to transfer any recurring payments to the new card number. There is a courier cost of $40 for cards delivered overseas.