FAQs
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How do I report my card lost or stolen?
If you’ve lost your card and there’s a chance you’ll find it, a temporary lock keeps your card secure while you look for it and saves the hassle of cancelling your card.
However, if you have permanently lost your card, you and any other cardholder must report your card as lost or stolen through Westpac App or Online Banking.
- Log on to the Westpac app
- Search lost or stolen in the Smart Search bar and Tap Report lost or stolen
- Choose the right card
- Confirm your address is correct and follow prompts to cancel your card and request a new one.
In Online Banking
- Log on to Online Banking then go to Service > Services
- Under Card services select Report lost or stolen cards
- Find the right card then click Continue
- Confirm your address is correct and follow prompts to cancel your card and request a new one.
Your current card including any linked cards (such as a PartPay or Additional Card) will be cancelled and we’ll provide a new Digital Card for you to use right away while you wait for a new card to arrive.
Frequently asked questions
If you are in Australia, your new card will arrive within 10 working days.
We’ll send you a push notification via your Westpac App when your new card is on the way. If you haven’t already, enable push notifications in your Westpac App by going to profile > settings > notifications and marketing > then follow instructions.
In the meantime, you can use Cardless Cash to withdraw money from an ATM and use your Digital Card or mobile wallet to shop online and pay bills.
Once you receive your new card, activate it via the Westpac App