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Please report a lost or stolen card immediately so that we can stop all transactions on your account. You'll need your 8-digit customer number and password. You can also place your card on hold temporarily1 until you find it.

Online Banking:

  • Sign in to Westpac Online Banking
  • Select Services from the Services & preferences menu
  • Select Report lost or stolen cards from Card services options

Mobile Banking:

  • Sign in to Westpac Mobile Banking
  • Select Services and security from the top left menu
  • Select Report lost/stolen

Card on Hold

You can also place your card on hold temporarily1 until you find it.


Or, if you do not have Online or Mobile Banking, you can call our Cards Customer Service Call Centre:

  • 1300 651 089 (24 hours a day, 7 days a week)
  • Overseas - Call +61 2 9155 7700 (24 hours a day, 7 days a week). Please note that calls made from mobile phones, public telephones or hotel rooms may attract additional charges.

You can also report the loss at any Westpac branch.

How long will it take to get another card?

We will mail a replacement card to you or send it to a branch for you to collect. This will take 4 working days in metro areas and 6 working days in regional areas. Once you receive your new card, you will need to transfer any recurring payments to your new card. A courier cost of $40 will be charged to your card for overseas delivery.

Westpac Fraud Money Back Guarantee

Should any unauthorised transactions occur on your cards, Westpac Fraud Money Back Guarantee ensures you'll be reimbursed in full provided you've:

  • Not contributed to the loss (and complied with the card's terms and conditions)
  • Contacted Westpac promptly.

What to do if your wallet is lost or stolen

A lost or stolen wallet or handbag can mean losing not only credit cards, but a driver's licence, mobile phone, plus car or house keys. Some tips to consider should this happen include:

  • Check the Lost Wallet Checklist (PDF 57KB) for a list of other Australia-wide financial institutions and their contact details for reporting lost cards
  • Reporting the loss or theft to police (call 000 or Police Help line 131 444)
  • Contacting your insurance company, locksmith or mobile network provider (if keys or phone go missing too)
  • Access Cardless Cash without your debit card at any Westpac ATM.




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