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How do I report my card lost or stolen?

You can report it immediately in Online Banking or the Westpac App. You can also place your card on hold temporarily  until you find it. 


In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Search Report lost or stolen in the Smart Search bar and follow the prompts

In Online Banking

  1. Go to Service > Services > Cards services
  2. Select Report lost or stolen cards


You can also drop into a branch or call us on 1300 651 0898am-8pm Sydney time, 7 days or +61 2 9155 7700 if you are overseas.





Travelling overseas?

Smart ways to access money

Frequently asked questions

A replacement card will be mailed to you or a branch for collection in 4 business days (metro) or 6 business days (regional). Once you receive the card, you may need to transfer any recurring payments to the new card number. There is a courier cost of $40 for cards delivered overseas.