FAQs

Samsung Pay (21)

• What is Samsung Pay?

  Samsung Pay is a secure and easy-to-use mobile payment service that’s accepted at all contactless terminals.

• What cards are eligible for Samsung Pay?

  The following Mastercard® products are eligible for Samsung Pay...

• Are the Samsung Pay transaction limits and PIN the same as the plastic Card?

  Yes, the transaction limits that apply to Samsung Pay are the same as your...

• Can I use Samsung Pay as backup when I lose my Card?

  No, you will be unable to use Samsung Pay if your plastic Card is closed or placed on hold.

• Do I need an internet connection to make payments through Samsung Pay?

  A valid Token Key is required to make a Samsung Pay...

• How can I set up Samsung Pay on my Samsung Gear device?

  To set-up Samsung Pay on your Samsung Gear device...

• How secure is Samsung Pay?

  You can feel secure in the knowledge that...

• How will my personal information be shared with Samsung?

  As per Westpac Samsung Pay T&Cs, your personal information will be shared with Samsung and its...

• I can see my Card in Samsung Pay but my transaction is declined. Why?

  If your Samsung Pay transaction is declined, check if the message ‘Verification Needed’...

• What happens if my Samsung phone is lost or stolen?

  There are 4 main options if your Samsung Phone is lost or stolen...

• What if I get a new phone?

  If you get a new phone you will be required to add each...

• What is a Digital Card Number and how is it different from my Card Account Number?

  When you add cards to Samsung Pay, a Digital Card Number is created in place of your Card Account...

• What is required to successfully add a Card to Samsung Pay?

  To successfully add a Card to Samsung Pay you’ll need to make sure you...

• Where can I find out more information about Samsung Pay?

  Further information on Samsung Pay can be found at the following Samsung...

• Which phones can I use Samsung Pay with?

  Compatible Samsung phones include Samsung ...

• Why do I need to verify my Card when adding it to Samsung Pay?

  When you add a Card to Samsung Pay, you are required to verify it to help protect your...

• How do I use Samsung Pay on my Samsung Gear watch?

  To set-up Samsung Pay on your Samsung Gear watch:...

• How do I remove my Westpac card from my Samsung Gear device?

  To remove your Westpac card from your Samsung Gear...

• How do I remove or suspend a card or what should I do if I want to sell my phone?

  To remove a card in Samsung Pay, go to the Samsung Pay App on your phone,...

• I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay?

  You do not need to re-enrol when your plastic card has expired...

• My plastic Card has expired. Do I need to re-enrol?

  No, you do not need to re-enrol when your plastic card has expired...