FAQs

Samsung Pay (21)

• What cards are eligible for Samsung Pay?

  The following Mastercard® products are eligible for Samsung Pay...

• Do I need an internet connection to make payments through Samsung Pay?

  A valid Token Key is required to make a Samsung Pay...

• How can I set up Samsung Pay on my Samsung Gear device?

  To set-up Samsung Pay on your Samsung Gear device...

• How secure is Samsung Pay?

  You can feel secure in the knowledge that...

• How will my personal information be shared with Samsung?

  As per Westpac Samsung Pay T&Cs, your personal information will be shared with Samsung and its...

• I can see my Card in Samsung Pay but my transaction is declined. Why?

  If your Samsung Pay transaction is declined, check if the message ‘Verification Needed’...

• What if I get a new phone?

  If you get a new phone you will be required to add each...

• What is a Digital Card Number and how is it different from my Card Account Number?

  When you add cards to Samsung Pay, a Digital Card Number is created in place of your Card Account...

• What is required to successfully add a Card to Samsung Pay?

  To successfully add a Card to Samsung Pay you’ll need to make sure you...

• Where can I find out more information about Samsung Pay?

  Further information on Samsung Pay can be found at the following Samsung...

• Why do I need to verify my Card when adding it to Samsung Pay?

  When you add a Card to Samsung Pay, you are required to verify it to help protect your...

• How do I use Samsung Pay on my Samsung Gear watch?

  To set-up Samsung Pay on your Samsung Gear watch:...

• How do I remove my Westpac card from my Samsung Gear device?

  To remove your Westpac card from your Samsung Gear...

• How do I remove or suspend a card or what should I do if I want to sell my phone?

  To remove a card in Samsung Pay, go to the Samsung Pay App on your phone,...

• Are the Samsung Pay transaction limits and PIN the same as the physical Card?

  Yes, the transaction limits that apply to Samsung Pay are the same as your...

• I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay?

  You do not need to re-enrol when your physical card has expired...

• My physical card has expired. Do I need to re-enrol?

  No, you do not need to re-enrol when your physical card has expired...

• What happens if my Samsung device is lost or stolen?

  If your device has been lost or stolen, you can help prevent unauthorised payments being made with your card on Samsung Pay...

• What is Samsung Pay?

  Samsung Pay is a secure and easy to use third-party app that allows customers with an eligible card and a compatible Samsung device to make payments...

• Which phones or devices can I use Samsung Pay with?

  To use Samsung Pay, your Samsung device must be running on Android OS 6.0 (Marshmallow) or higher...

• Can I use Samsung Pay as a backup when my card is blocked or reported lost/stolen?

  No, you will be unable to use Samsung Pay if your physical card is blocked, closed or reported lost/stolen.