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Can I cancel or dispute a pending transaction?

A pending transaction can only be cancelled or reversed at the request of the merchant. The transaction needs to be fully processed before a dispute can be lodged.


If a merchant needs to request the bank to release or reverse a pending transaction, they are required to send a fax to our authorisations team on (03) 6208 4082.


The merchant’s fax must be on a company letterhead and include the following details:

  • Card number
  • Expiry date
  • Cardholder name
  • Authorisation number, if available
  • Amount of authorisation

Once the fax has been received and verified the transaction will be released from authorisation.


If you require further assistance, please call us on 1300 651 089 within Australia or +61 2 9155 7700 from overseas.