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Can I cancel or dispute a pending transaction?

A dispute can only be lodged once the transaction has been fully processed. A pending transaction can be released or reversed at any time if the merchant submits a request to the Bank.
 

To request for the release or reversal of a pending transaction, the merchant will need to provide us with the following transaction details on their company letterhead.
 

  • Card number
  • Expiry date
  • Cardholder name
  • Authorisation number, if available
  • Amount of authorisation
     

The merchant should send the request to our authorisations team by:
 

● Email: pendingtransaction@westpac.com.au; or

● Fax: (03) 6208 4082

 

If we do not receive all of these details from the relevant merchant, we may not be able to release or reverse a pending transaction.
 

If you require further assistance, please call us on 1300 651 089 within Australia or +61 2 9155 7700 from overseas.