FAQs
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Manage my credit cards (13)
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How do I activate my card?
You can activate your card online if you're already registered for Online Banking: Sign into...
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What should I do if I have experienced fraud on my credit card?
At its simplest fraud occurs when someone obtains your credit card details and uses them over the phone or on the Internet to make purchases in your name.
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How do I cancel my credit card?
Call us on 1300 651 089 (9am-5pm, 7 days a week) from anywhere in Australia or +61 2 9293 9270...
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How can I earn and redeem Altitude Rewards?
Visit the Altitude Rewards website to find out how to earn and redeem Altitude Rewards.
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How do I find out the status of my replacement credit card?
How do I find out the status of my replacement credit card?
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How do I get an emergency card replacement while I'm overseas?
MasterCard and Visa may be able to help you with the following emergencies, even if...
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What do I do if my card is lost or stolen?
If you need to report a lost or stolen card, you can call the Customer Service Team
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What should I do if I have experienced fraud on my credit card?
At its simplest fraud occurs when someone obtains your credit card details and uses them over the phone or on the Internet to make purchases in your name.
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I need a new PIN for my credit card or Handycard while I’m overseas.
I need a new PIN for my credit card or Handycard while I’m overseas.
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How can I increase my credit card limit?
Your credit limit may be increased subject to a credit assessment. We will assess...
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How do I stop receiving paper statements and receive them electronically?
You can stop receiving paper statements and be notified by email when...
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I need another copy of my last month's statement. How do I get it?
There are four ways you can obtain a copy of your credit card statement: print a form, contact...
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What will happen when my card expires? Can I get a replacement card online?
What will happen when my card expires? Can I get a replacement card online?