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Stay in the loop with Push Notifications

By enabling Push notifications on your iPhone/Android ™ device(s) and updating your notification preferences, you can receive notifications for the following:

  • Deposit and withdrawals - such as salary, gym membership, EFTPoS, credit card and transactions at ATMs (from January 2021)
  • Credit card repayment reminders
  • Change of Daily Payment Limit
  • Change of contact details

Setting up Push notifications may assist in early detection of fraudulent activity, help you stay informed and manage your finances.

 

If you accidentally dismiss a service alert - you can check the details of these in the Message or Alerts inbox in the Westpac Mobile Banking App.

If you accidentally dismiss a payment notification, you can sign into the Westpac Mobile Banking App and view your transactions.

The table below provides an overview of the ways you will receive notifications for each alert type once you register for Push notifications.

 

NOTE: These only apply where you haven’t previously selected a notification preference for that alert.

Push Type Push

Secure

Message

Email SMS
Updates to Contact details        
Changes to daily payment limits        

Reminders for Credit card repayments for selected cards

       

Credit & Debit transactions, Account payment and direct entry notifications

       

Point of sale transactions

       

ATM Deposits & Withdrawals

       

iPhone

  • If you are installing the Westpac Mobile Banking App for the first time - you will be required to install the latest version from the Apple App Store. Sign into the app, search for Notification settings and follow the prompts to set up notifications.
  • If you are using an existing version of the Westpac Mobile Banking App, you will be required to upgrade to the latest version via the Apple App Store.  You will be prompted to register for Push notifications upon launching the App for the first time
  • Alternatively search for Notification settings in the search box.

Android

  • If you are installing the Westpac Mobile Banking App for the first time - you will be required to install the latest version from the Google Play Store . Sign into the app, search for Notification settings and follow the prompts to set up notifications.
  • If you are using an existing version of the Westpac Mobile Banking App, you will be required to upgrade  to the latest version via the Google Play Store. You will be prompted to register for Push notifications upon launching the App for the first time.
  • Alternatively search for Notification settings in the search box.
  • If you have the latest version of the Westpac Mobile Banking App once signed into Online Banking, tap on the shelf menu – the hamburger menu next to the W logo at the top right-hand corner of your Device screen, select Push notifications and follow the prompts to set up notifications.

 

Credit card repayment reminders can be enabled for single and additional Credit cards. You will need to subscribe each card to receive notifications for that card.

No, you will need to go to Notification settings within the Westpac Mobile Banking App and update your notification preferences for the new account(s).

The most common reasons are:

  • You previously selected a different notification preference – You will need to search for Notification settings within the Westpac Mobile Banking App to change your notification type to Push notifications.
  • You have not allowed Push notifications in your device Operating System permissions – go to your device settings and update the notification preferences for the Westpac Mobile Banking App.
  • Some Android customers may experience issues when someone else has signed into the Westpac App, please delete and re-install the app, sign into the Westpac App and search for Notification settings to re-set up your notifications.
  • If you have reset your password or changed your sign in method on iPhone, you will need to sign into the Westpac Mobile Banking App and search for Notification settings to re-set up your notifications.

Up to 10 Devices can be registered for Push notifications. You must remove one of the previous devices to be able to receive notifications on a new device.

You can do this by navigating to Notification settings>Manage push notification devices and tapping Remove for the device(s) you wish to no longer receive push notifications.

You can do this by navigating to Notification settings>Manage push notification devices and tapping Remove for the device that has been lost/stolen.

You can toggle off notifications in Notification settings, each individual notification type can be managed here, i.e. Credit card repayment, deposit and withdrawal etc.

You can also stop receiving notification by removing your device by navigating to Notification settings>Manage push notification devices and tapping Remove for the Device(s) you wish to remove.

This may occur when the date or time on your device is incorrect. Once you correct the date and time open the Westpac App and try again.

This may occur occasionally, as Push notifications are sometimes faster than the updates to your Transaction account information. Please wait a few minutes, sign into your App again to view your deposited funds.

Yes, your details remain confidential and secure. By registering for Push notifications, this gives peace of mind and stay informed of changes to your Contact details, Daily Payment Limits as well as Account deposit and withdrawals. For more information view our Online Banking terms and conditions.

Things you should know

Online Banking terms and conditions apply.

Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.

Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply.

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Watch is a trademark of Apple Inc. App Store is a service mark of Apple Inc. 

Android and Google Play are trademarks of Google LLC.