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Stay in the loop with Push Notifications

By enabling Push Notifications on your iPhone/Android ™ Apps, you will receive reminders and notifications for:

  • Changes to daily payment limits
  • Updates to your personal details
  • Reminders for Credit Card Payments.

Setting up Push Notifications may assist in early detection of fraudulent activity and help you stay informed and manage your finances. 

 

Push Notifications are currently available on the latest version of the Westpac Mobile Banking App. 

Once you enable notifications on your device, you will be able to receive Push Notifications for:

  • Changes to daily payment limits
  • Updates to personal details
  • Reminders for Credit Card Payments.

If you have personal Online Banking access you will be eligible for Push Notifications for daily payment limit changes and personal detail changes. If you have Online Banking access AND you have a Credit Card(s), you will be eligible for Credit Card payment reminders.

If you have selected push as the delivery method for certain notifications, you will no longer receive emails for those notifications. However, you will still be able to receive secure messages in the Message Centre.

You can review and update your Notification settings by signing into the app and searching on Notification settings in the Westpac Mobile Banking App and follow the prompts.

 

If you accidentally dismiss a push notification, you can check your Messages & Alerts in the Westpac Mobile Banking App to see a copy of the message.

The table below provides an overview of the ways you will receive notifications for each alert type once you register for Push Notifications. NOTE: These only apply where you haven’t previously selected a notification preference for that alert.

Push Type Push

Secure

Message

Email SMS
Updates to personal details        
Changes to daily payment limits        

Reminders for Credit Card Payments

       
iPhone
  • If you are installing the Westpac Mobile Banking App for the first time - you will be required to install the latest version of the Westpac Mobile Banking App from the Apple App Store. Once installed, you will need to log into online banking and use your search bar and search Notification settings and follow the prompts to set up notifications.
  • If you have an older version of the iPhone Westpac Mobile Banking App - Push Notifications for iPhone are available on the latest version of the Westpac Mobile Banking App. If you are using an older version of the app, you will be required to upgrade your Westpac Mobile Banking App to the latest version via the Apple App Store and you will be prompted to register for Push Notifications upon launching the app for the first time.
Android
  •  If you are installing the Westpac Mobile Banking App for the first time - you will be required to install the latest version of the Westpac Mobile Banking App from the Google Play Store. You will be prompted to register for Push Notifications upon launching the app for the first time and Push Notifications will be enabled after the second time you launch the app.
  • If you have an older version of the Android Westpac Mobile Banking App - Push Notifications for Android are available on the latest version of the Westpac Mobile Banking App. If you are using an older version of the app, you will be required to upgrade your Westpac Mobile Banking App to the latest version via the Google Play Store and you will be prompted to register for Push Notifications upon launching the app for the first time.

  • If you have the latest version of the Westpac Mobile Banking App once signed into online banking, tap on the shelf menu (or hamburger menu) next to the W logo at the top right hand corner of the screen, select Push Notifications and follow the prompts to set up notifications.

 

This depends on the type of push notification you are enabling and whether you have previously selected a notification preference:

Daily payment limit updates
and personal details updates:

  • If you have not previously selected a notification preference, you will be automatically set up to receive Push Notifications.
  • If you have previously selected a notification preference, you have the option to change your notification type to Push in Notification settings.

Credit Cards payment reminders

  • If one or more of your cards do not have a notification preference, you will be automatically set up to receive Push Notifications.
  • If one or more of your cards has a notification preference set up, we cannot override your original preference. You will need to manually update your preferences in Notification settings.
     

You can review and update your notification settings by signing into the App and searching on Notification settings in the Westpac Mobile Banking App and follow the prompts.

Credit Card push notification reminders are available for single and joint Credit Cards for iPhone/Android devices.

If you have already registered for Push Notifications before opening the credit card you will have to go to Notification settings within the Westpac Mobile Banking App to re-enable Push Notifications.

There could be several reasons for this. The most common reasons are:        

  • You have previously selected a different notification preference – You will need to search on Notification settings within the Westpac Mobile Banking App to change your notification type to Push Notifications.
  • You have not enabled Push Notifications in your device’s Operating System permissions – go to your device settings and change the notification preferences for the Westpac Mobile Banking App.
  • You are a secondary user for Android, using someone else's device - uninstall and re-install the Westpac Mobile Banking App OR go to Notification settings within the Westpac Mobile Banking App and change your notification type to Push Notifications again. Note; this only applies to Android devices.
  • If you have reset your password or changed your credentials on your iPhone, you will need register for push notifications again. 

Up to 10 devices can be enabled for Push Notifications. If you have reached 10 devices and wish to enrol another device, you must remove a previous device to be able to receive notifications on a new device. You can do this by navigating to Notification settings and selecting Manage push notification devices.

You can toggle off the credit cards you do not wish to receive Push Notifications for in Notification settings under Credit cards.

You can review and update your Notification settings at any time. To stop receiving notifications, go to Notification settings   in the Westpac Mobile Banking App and toggle off the setting for each notification type OR you can turn off notifications from your Device Settings.

This may occur when the date or time on your device is incorrect. Once you correct the date and time on your device and open the Westpac Mobile Banking App again, this should be resolved.

Yes, your details remain confidential and secure, by opting in for Push Notifications, this gives more peace of mind in that any changes to Personal Details or Payment Limits will be confirmed via a Push notification.

Things you should know

Online Banking terms and conditions apply.

Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.

Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply.

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Watch is a trademark of Apple Inc. App Store is a service mark of Apple Inc. 

Android and Google Play are trademarks of Google LLC.