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Stay in the loop with Push Notifications

Get helpful reminders like deposit, withdrawal, credit card repayment and security notifications when there are changes to your accounts.

Setting up Push notifications may assist in early detection of fraudulent activity and help you manage your finances. 

 

If you haven’t already, you will start to receive payment notifications over the coming weeks as we gradually turn on the feature for all customers.

You can control what notifications you receive in the Westpac App by searching for Notifications or by navigating to
Profile>Settings>Notification and marketing>Notification settings.

Transaction notifications by account type

  • Deposit 
  • Withdrawal

Security

  • Change of personal details
  • Change of personal Daily Payment Limit

Credit Card

  • Credit card repayment reminder
     

You can also stop receiving Push notifications on your device by searching Notifications in the Westpac App and navigating to Notification and marketing>Manage push notification devices and tapping Remove for the appropriate device.

If you dismiss a service alert - you can check the details of these in the Message or Alerts inbox in the Westpac App.

If you accidentally dismiss a payment notification, you can sign into the Westpac App and view your transactions.

The table below shows the ways you will receive notifications for each alert type once you register for Push notifications.

 

NOTE: These only apply where you haven’t previously selected a notification preference for that alert.

Push Type Push

Secure

Message

Email SMS
Updates to Contact details        
Changes to daily payment limits        

Credit card repayment reminder

       

Deposit and withdrawals (PayID payments coming soon)

       

ATM transactions

       

iPhone

  • If you are installing the Westpac App for the first time - you will be required to install the latest version from the Apple App Store. Ensure you allow notifications when prompted and sign into the app and you will be automatically subscribed for alerts.
  • If you are using an existing version of the Westpac App you may be on an old version which won’t support Push notifications.  To get the latest version, you will be required to upgrade to the latest version via the Apple App Store.  Ensure your notification permissions are on.

Android

  • If you are installing the Westpac App for the first time - you will be required to install the latest version from the Google Play Store. Ensure you allow notifications when prompted and sign into the Westpac App and you will be automatically subscribed for alerts.
  • If you are using an existing version of the Westpac App, you will be required to upgrade to the latest version. You will be prompted to register for Push notifications upon launching the Westpac App.
  • Alternatively search for Notification settings in the search box.
  • If you have the latest version of the Westpac App once signed into Online Banking, tap on the shelf menu – the hamburger menu next to the W logo at the top right-hand corner of your Device screen, select Push notifications and follow the prompts to set up notifications.

 

Credit card repayment reminders can be enabled for single and additional credit cards. You will need to subscribe each card to receive notifications for that card. Each card holder must enable Push notification on their device.

If you have a Joint Account or are an Additional Card Holder on a Credit Card, you will receive transaction alerts for transactions on that account or card, as long as you have registered for push notifications on your device.

No, you will need to go to Notification settings within the Westpac Mobile Banking App and update your notification preferences for the new account(s).

The most common reasons are:

  • You previously selected a different notification preference – you will need to search for Notification settings within the Westpac App to change your notification type to Push notifications.
  • You have not allowed Push notifications in your device operating system permissions – go to your device settings and update the notification preferences for the Westpac App.

Up to 10 Devices can be registered for Push notifications. You must remove one of the previous devices to be able to receive notifications on a new device.

You can do this by navigating to Notification settings>Manage push notification devices and tapping Remove for the device(s) you wish to no longer receive push notifications.

You can do this by navigating to Notification settings>Manage Push notification devices and tapping Remove for the device that has been lost/stolen.

This may occur when the date or time on your device is incorrect. Once you correct the date and time open the Westpac App and try again.

This may occur occasionally, as Push notifications are sometimes faster than the updates to your transaction account information. Please wait a few minutes, sign into your App again to view your deposited funds.

Yes, your details remain confidential and secure. By registering for Push notifications, this gives peace of mind and helps you stay informed of changes to your Contact details, Daily Payment Limits as well as account deposit and withdrawals. For more information view our Online Banking terms and conditions.

If you have started receiving transaction Push notifications through the Westpac App, and these are now duplicated with your wallet notifications when you make a payment on your device, we recommend turning off your notifications through your Android or Apple wallet settings.
To do this, open your mobile wallet settings, select your card to update and follow the prompts. By keeping your Westpac payment notifications on, you will continue to receive notifications when money goes in and out of your account'.

Things you should know

Online Banking terms and conditions apply.

Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.

Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply.

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Watch is a trademark of Apple Inc. App Store is a service mark of Apple Inc. 

Android and Google Play are trademarks of Google LLC.