FAQs

How do I create a PayID?

Once we let you know that PayIDs are available, you can create your secure PayID by logging into Online Banking.

Personal customers:

On a desktop, sign in to Online Banking and select Services & preferences > Account services > PayID / Pay to Mobile Settings > Register

From the Westpac Mobile Banking App, sign in to Mobile Banking and select Services  > Account Services > PayID / Pay to Mobile Settings > Register

Business customers:

Go to Services & preferences > Account services > PayID settings or on the mobile app Services and security > PayID settings.

A PayID can only be linked to one eligible account at one time so select the one that best suits your needs.

If you’ve registered your mobile number as a PayID at another bank, you can arrange to have it transferred to Westpac. You'll need to call the other bank to initiate a transfer.  For more details refer to How do I transfer my PayID?


Find out more about the New Payments Platform, Osko and PayID