FAQs

How do I create a PayID?

In the Westpac App

1. Search PayID in the Smart Search bar
   
2. Tap Register now
3. Select account to receive payments
4. Tap Confirm

In Online Banking

Personal customers

Go to Service > Services > Account Services > PayID/Pay to Mobile

Business customers

Go to Service > Services > Account Services > PayID settings > Create new PayID. 

You can do this using the ABN on your Westpac profile. You need to be registered for Westpac Protect™ SMS Code or a token and have an eligible account. 

Business administrators

If you're the Administrator of a Business Network, you'll need to give Users access to create a PayID.

1. Go to Administration > User administration
2. Select the Users you want to give access (The User must be identified by Westpac and be registered for a security device in order to be able to register and manage PayIDs)
3. In the Other Permissions section, select Manage PayIDs for the user
4. Scroll to the bottom and select Save
5. Once the User has created the ABN PayID, it will need to be approved by the Administrator/s before the PayID is able to be used
6. Go to the Approvals section, then select Other Tasks

The Administrator can change the number of approvals required to create a PayID:

1. Go to Administration > Features and approvals
2. In the Accounts section, ensure the Manage PayIDs option is ticked
3. Select the number of approvals required to complete updates and select Save

A PayID can only be linked to one eligible account at a time so select the one that best suits your needs.

If you’ve registered your mobile number or ABN as a PayID at another bank, you can arrange to have it transferred to Westpac. You'll need to call the other bank to initiate a transfer. For more details refer to I've registered my PayID, but I want to use it at another bank, what do I do?