FAQs

How do I create a PayID?

Once we let you know that PayIDs are available, you can create your secure PayID by logging into Westpac Live Online Banking.

On a desktop go to Menu: Services & preferences > Account services > Pay to Mobile settings

From the Westpac Mobile Banking App go to Menu: Services & security > Pay to Mobile settings

A PayID can only be linked to one eligible account at one time so select the one that best suits your needs.

If you have registered your mobile number as a PayID at another bank, you can transfer it to Westpac. You’ll need to contact the other bank to initiate a transfer and for more details refer to How do I transfer my PayID?


Find out more about the New Payments Platform, Osko and PayID