FAQs
Searching...
How do I create a PayID?
You can create your secure PayID by signing into Online Banking.
If you sign in to Westpac Online Banking under a Personal profile, you can create a PayID using your mobile number.
To create a PayID, Personal customers must be registered for Westpac ProtectTM SMS and have an eligible Osko account. You can see if your PayID is able to be registered by signing into Online Banking on your desktop and going to Services & preferences > Account services > PayID / Pay to Mobile settings. On the Westpac App, go to Self serve > Account Services > PayID / Pay to Mobile.
If you sign in to Westpac Online Banking as a Business customer, you can create a PayID using the ABN in your Westpac profile.
To create a PayID, Business customers must be registered for Westpac ProtectTM SMS or a token, and have an eligible account. You can see if your PayID is able to be registered by signing into Online Banking on your desktop and going to Service > Account services > PayID settings > Create new PayID. On the Westpac App, go to Self serve > Account services > PayID settings and follow the instructions.
Users of Business Networks will not see the PayID settings option in their menu in Westpac Online Banking until their Administrator has provided them with the correct access. Administrators can give their User/s access to create a PayID for the Business network by following these steps in Westpac Online Banking (Desktop):
1. Go to Administration > User administration. Select the user that requires the ability to manage PayIDs on behalf of the business network. (The User must be identified by Westpac and be registered for a security device in order to be able to register and manage PayIDs)
2. In the Other Permissions section, select Manage PayIDs for the user and then scroll to the bottom and select ‘Save’.
3. Once the User has created the ABN PayID, it will need to be approved by the Administrator/s before the PayID is able to be used. To approve a PayID created by a User, the Administrator needs to go to their Approvals section, then select Other Tasks.
The Administrator can change the number of approvals required to create a PayID:
Westpac Online Banking (Desktop), access Administration > Features and approvals. In the Accounts section, ensure the ‘Manage PayIDs’ option is ticked, select the number of approvals required to complete updates and select ‘Save’.
A PayID can only be linked to one eligible account at a time so select the one that best suits your needs.
If you’ve registered your mobile number or ABN as a PayID at another bank, you can arrange to have it transferred to Westpac. You'll need to call the other bank to initiate a transfer. For more details refer to I've registered my PayID, but I want to use it at another bank, what do I do?
Find out more about the New Payments Platform, Osko and PayID
Find out more about the New Payments Platform, Osko and PayID for Business customers