FAQs
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How do I create a PayID?
You can create your secure PayID by signing into Online Banking.
Personal customers:
From the Westpac Mobile Banking App, sign in to Mobile Banking and select Self serve > Account Services > PayID / Pay to Mobile Settings > Register
On a desktop, sign in to Online Banking and select Services & preferences > Account services > PayID / Pay to Mobile Settings > Register
A PayID can only be linked to one eligible account at a time so select the one that best suits your needs.
If you’ve registered your mobile number as a PayID at another bank, you can arrange to have it transferred to Westpac. You'll need to call the other bank to initiate a transfer. For more details refer to I've registered my PayID, but I want to use it at another bank, what do I do?
Business customers:
If you sign in as a Business customer, at a later date, when the ABN PayID registration functionality becomes available, you will be able to create a PayID using your ABN.
Find out more about the New Payments Platform, Osko and PayID
Find out more about the New Payments Platform, Osko and PayID for Business customers