FAQs
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How do I create a PayID?
You can create your secure PayID by signing into Online Banking.
Personal customers:
From the Westpac Mobile Banking App, sign in to Mobile Banking and select Self serve> Account Services > PayID / Pay to Mobile Settings > Register
On a desktop, sign in to Online Banking and select Services & preferences > Account services > PayID / Pay to Mobile Settings > Register
Business customers:
If you sign in using your business profile, you can register your ABN as a PayID when available.
To register for a PayID, please note that you must be registered for either Westpac ProtectTM SMS Code or a SecurID® token and you and your business have been fully identified by Westpac.
On a desktop, go to Service & preferences > Services > Account services > PayID settings or on the mobile app, Services and security > PayID settings.
If you’d like Users to create the PayID, you’ll need to first assign the rights on a desktop as follows:
- On the Administration > User administration page, select the User that requires the ability to manage PayIDs on behalf of the Business Network
- In the Other Permissions section, select Manage PayIDs for the User and then scroll to the bottom and select ‘Save’.
Activating this feature will allow Users to register and manage the PayID on behalf of the Business Network.
The User can then create a PayID as follows:
On a desktop, go to Service & preferences > Services > Account services > PayID settings or on the mobile app, Services and security > PayID settings.
A PayID can only be linked to one eligible account at one time so select the one that best suits your needs.
If you’ve registered your mobile number as a PayID at another bank, you can arrange to have it transferred to Westpac. You'll need to call the other bank to initiate a transfer. For more details refer to How do I transfer my PayID?
Find out more about the New Payments Platform, Osko and PayID