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How can I cancel a Direct Debit?

You can contact us and request that we send a cancellation request on your behalf, and if needed, block any further payments.

 

Alternatively, Direct Debits can be cancelled with the merchant/company they were established with. This will ensure the payment is cancelled within the conditions of the agreement.

 

Please note, unlike Direct Debits, Westpac is unable to cancel a regular payment (also known as a recurring card payment) on your behalf. Until you cancel your authority, the merchant is entitled to request Westpac to debit the card account and Westpac is obliged to process this request. If the merchant does not comply with your request to cancel the authority, you need to provide Westpac with a copy of the correspondence with the merchant to enable Westpac to dispute the relevant transaction(s) on your behalf.