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I need a new PIN for my credit card or Handycard while I’m overseas

To order a new or replacement PIN (personal identification number) while you are overseas:

  • Sign in to Online Banking and you will be able to select a PIN and start using your PIN straight away
  • Call +61 2 9155 7700 (24 hours a day, 7 days a week). For Black cards please call +61 2 9155 7711.

Please note that calls made from mobile phones or hotel rooms may attract additional charges.

Allow 10-14 business days for delivery if you’re at an overseas address.


Learn more about managing your card PIN via Online Banking.

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