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I need a new PIN for my credit card or Handycard while I’m overseas

To order a new or replacement PIN (personal identification number) while you are overseas:

  • Sign in to Online Banking and you will be able to select a PIN and start using your PIN straight away
  • Call +61 2 9155 7700 (24 hours a day, 7 days a week). For Black cards please call +61 2 9155 7711.

Please note that calls made from mobile phones or hotel rooms may attract additional charges.

Allow 10-14 business days for delivery if you’re at an overseas address.


Learn more about managing your card PIN via Online Banking.

Locations where Westpac online services cannot be used

Access to Westpac online services is blocked in certain locations.

We understand that blocking services in these locations may inconvenience some of our customers. If you need to speak to someone for clarification or assistance when you travel to one of these locations, we encourage you to contact us.​

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