FAQs

General FAQs (24)

• How do I locate a branch or an ATM?

  Go to Locate Us link in top right of screen...

• How can I change personal details eg phone number, email address?

  To change your personal details, sign in to Westpac Online Banking

• I don't remember my Customer ID, where can I find it?

  Your Customer ID, also referred to as Customer number can be found towards...

• Are there any fees and charges associated with Online Banking?

  There are no establishment or ongoing fees for accessing Online Banking, however fees and charges apply for the processing of some payments.

• Can I access my account while overseas?

  You can access your transaction and savings accounts to withdraw foreign currency at any overseas...

• How can I earn and redeem Altitude Rewards?

  Visit the Altitude Rewards website to find out how to earn and redeem Altitude Rewards.

• How do I find the interest earn on saving account?

  Find how much interest earn on your saving account.

• How do I make a BPAY® payment?

  You can make a BPAY® payment using Online Banking, Mobile Banking or Tablet Banking.

• How do I make a Pay Anyone payment?

  You can make a Pay Anyone payment using Online Banking, Mobile Banking or Tablet Banking.

• How do I notify of overseas travel?

  Notify us when you travel overseas so we can better monitor the security of your credit card account.

• How many ways can I pay my credit card?

  You have three payment amount options.

• What do I need to do if I am a US citizen or tax resident?

  What do I need to do if I am a US citizen or tax resident?

• What information is available for interest rates and tax?

  Find information available for interest rates and tax.

• What is the Foreign Accounts Tax Compliance Act?

  What is the Foreign Accounts Tax Compliance Act?

• Can I report a lost or stolen card from Online Banking?

  Go to the Services and preferences menu and select Services expanding the ‘Report lost or stolen cards’ section.

• How can I close an account?

  Before closing your account, ensure any outstanding cheques are presented and all periodical payments...

• How can I find the interest rate on my home loan?

  If you know which home loan you have, you can check Westpac's home loan interest rates...

• How can I open an account online?

  You can open the new account online by following these steps...

• How do I stop receiving paper statements and receive them electronically?

  You can stop receiving paper statements and be notified by email when...

• How do I transfer between my accounts using Online Banking?

  You can transfer funds between your Westpac accounts over the phone...

• I need another copy of my last month's statement. How do I get it?

  There are four ways you can obtain a copy of your credit card statement: print a form, contact...

• Westpac Group intend to meet legal obligations under FATCA?

  The Westpac Group intends to meet all legal obligations under FATCA in accordance with relevant laws.

• What are the interest rates on your credit cards?

  From our credit cards you can view the interest rates on our savings accounts, home loans, personal loans and credit cards.

• What are the interest rates on your home loans?

  Westpac's home loan interest rates can found under our...