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I am trying to convert foreign currencies in my Worldwide Wallet account. Why have I received the error message “We cannot retrieve the current exchange rates at this time. Please try again later.”?


There are daily scheduled maintenance updates from 1.15am - 1.35am AEST, Monday – Saturday. During this time, you won’t be able to access foreign exchange rates for your Worldwide Wallet or convert currencies in your account. Apologies for any inconvenience this may cause.

If you’re having issues converting your funds outside these times, please contact the Worldwide Wallet team for help on 1300 797 470 in Australia or +61 2 9155 7744 when overseas.

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