FAQs

When you cancel a credit card, the plastic card and digital card stop working but the account remains open. When you close a credit card account, you need to pay any outstanding balance, including any fees, interest and charges due.

The Closing Balance is:

• The balance remaining on your account on the statement date
• This includes applied interest, fees and transactions authorised prior to the statement date.

The outstanding balance is:

• The balance on your credit card on a given date
• This might not include recent transactions such as pending debit purchases, interest accrued but not applied and outstanding fees.

If you pay an outstanding balance on a date other than the statement date, you may still need to make a final payment to cover any fees, accrued interest and pending transactions. 

• If you close the account on a given date, the balance outstanding is for that day. You might have to make a further payment to cover any transactions, fees, accrued interest and other charges.
• If you have credit on the account, any fees, charges, accrued interest and any authorised transactions will be deducted and the remaining credit returned to you.
• Don’t forget to cancel any recurring payments or direct debits such as monthly internet payments and gym memberships. Any transactions charged to your account will incur interest until the balance owing is paid. 

Any unclaimed Reward Points will expire 90 days from the day the account is closed. Log into your Altitude Rewards account to claim your points (Terms and Conditions apply).

You can close your credit card account, even if the balance is in credit. A refund will be processed to you once any outstanding fees, interest and charges are deducted. You also have the option to support a worthy cause by donating your balance to the Starlight Children’s Foundation. 

Any additional cards will also be cancelled. Make sure you destroy your card and any additional cards immediately.

You can do this in Online Banking or the Westpac App. Credit card statements are available for up to 7 years. Paper statements are available on request and a fee may apply.

Recurring payments, direct debits, pre-authorised transactions and any outstanding interest, fees and charges not processed before the account was closed may still be debited to your account.

Make sure you cancel any recurring payments and direct debit payments you’ve set up directly with suppliers, such as gym memberships and internet. Any transactions charged to your account will incur interest until the balance owing has been paid.

You’ll still be charged interest on the outstanding balance until it’s fully paid. Don’t forget to cancel any recurring payments and direct debits when you close the account. 

Unless you have an outstanding balance on the account, your credit card account will no longer appear in Online Banking. You’ll still be able to access up to 7 years of statements.

You’re seeing this because you have an outstanding balance on the account. This could be because:

• You didn’t pay the closing balance in full when closing the account
• There were unprocessed pre-authorised transactions on the account when it was closed
• Interest fees or charges have been applied to the account
• Once you pay the account balance in full, it will no longer appear on your account dashboard

Neither will work. You’ll also need to delete the linked card from your mobile wallet.

This service isn’t currently available. To close a corporate or business credit card account, drop into a branch or call 132 032.

You can make a payment using BPAY®.

This could be because:

• You didn’t pay the closing balance in full when closing the account
• There were unprocessed pre-authorised transactions on the account when it was closed
• Interest fees or charges have been applied to the account

This could be because you have an outstanding balance on the account. To avoid this, pay the outstanding balance in full and cancel any recurring payments or direct debits on the account. If you’ve already done this, drop into a branch or call us on 132 032.

This could be because:

• There is an overdue payment on the account
• It’s part of a fraud investigation
• The card has been reported lost or stolen
• Drop into a branch or call 132 032 8am to 8pm 7 days to discuss

Both the primary and additional card holder can request a cancellation. To cancel the additional card, return the card to a branch or call 132 032 and let us know you’ve disposed of it securely. If you are unable to destroy the card, call 132 032 (8am to 8pm 7 days) and get us to put a stop on the card account.