Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input


How do I close my credit card?

You can close your personal credit card account in Online Banking or the Westpac App. You can also drop into a branch or call us on 132 032.​

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Tap the account you want to close​​
  2. Tap the information icon (i) ​in the top right of the screen​
  3. Tap Close account​​

In Online Banking

  1. Go to Service > Services > Account services ​​
  2. Select Close an account​​
  3. Select the credit card you want to close and follow the prompts​
  • Remember to cancel any recurring payments or direct debits charged to the card.
  • You’ll receive a statement every month until your balance is paid in full.

Travelling overseas?

Smart ways to access money



If you have a positive balance, request to close your credit card account in branch or by calling 1300 651 089. Your refund will take into account any accrued interest, fees, outstanding authorised transactions and charges.