FAQs

How do I add a new biller or payee?

You can add a new biller or payee any time you make a payment or transfer funds. You can also delete or amend a biller or payee in your Payee list.

You can enter up to 1,000 payees, after which you’ll have to delete a payee before you can add a new one. You won’t be able to delete the Australian Taxation Office (ATO) or any payees set up as a repeat or recurring payment.

If you’re registered for Westpac Protect™ SMS Code, you may be asked to enter a SMS code to confirm a payment to a new payee or new or restricted BPAY Biller. The code will be sent to your registered mobile.