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What do I do if my Worldwide Wallet is lost or stolen?


If you’ve misplaced your card(s), you can lock and unlock your card(s) instantly at your convenience through the Westpac App or in Online Banking.

If your card has been lost or stolen, you’ll need to notify us immediately to cancel your card. You can contact us 24 hours a day, 7 days a week on these numbers:  1300 797 470 (within Australia)  +61 2 9155 7744 (from overseas)

You can continue to access your funds if you have your spare card handy. When travelling, it's a good idea to keep your cards separate.  For your security, the spare card should only be used by yourself, and not given to anyone else.


Travelling overseas?

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