FAQs

How do I set up a repeat or recurring payments?

A repeat or recurring payment is a fixed payment amount scheduled for a set number of times or frequency. It can be created for Pay anyone, BPAY® and Transfer. The customer reference number and amount must be the same each time.​

You can cancel or pause the payment or change the amount up to one day prior the payment date. To change anything else, including payee information, description or frequency, you’ll need to cancel the payment and create a new one.​

In the Westpac App

1. Tap $ and select Payment type​
2. Select who to pay​
3. Enter the Amount and tap Schedule​
4. Select the date and how often to make the payment​ ​
   

In Online Banking

1. Select Payment > Make a Payment​
2. Select Recurring Payment in Payment Details​

How to find a scheduled payment​

In the Westpac App

Search Upcoming payments in the Smart Search bar​

In Online Banking

1. Go to Payments > Payments list​

2. Select Upcoming​