FAQs

PayID and Osko (17)

• What is a PayID?

  A PayID can be your mobile number or, if you’re a business, your ABN/ACN. It’s like an easy to remember nickname for your BSB and account number...

• With PayID, does this mean I don’t need my BSB and account number anymore?

  BSB and account numbers can still be used - PayID is just an alternative way to direct a payment to a bank account.

• How do I use a PayID to receive payments?

  Activate your mobile number or, if you’re a business, your ABN/ACN as a PayID in Westpac Live or the Westpac Mobile Banking app...

• How do I use a PayID to make payments?

  To pay a PayID simply enter the recipient’s registered mobile number when you make an online payment. If you’re a business you can also...

• How many PayIDs can I link to one account?

  You can link multiple PayIDs to one eligible Westpac account if you have a joint account, with each account holder able to...

• How many accounts can I link my PayID to?

  Your PayID is a unique identifier which can only be linked to one eligible bank account. However, if you have more than one mobile number, each may be able to be created as a unique PayID...

• How do I create a PayID?

  Once we let you know that PayIDs are available, you can create a PayID online in Westpac Live or the Westpac Mobile Banking app...

• What is Osko®?

  Osko by BPAY™ is a real-time payment. The service is built on the New Payments Platform and enables faster payments to a PayID or a BSB...

• When will PayID and faster payments be available?

  Westpac has started to progressively roll out PayID and faster payments (Osko®) to a small group of personal customers. These services will...

• I’ve been able to Pay to Mobile for a while. How is PayID different?

  You can use a PayID to make real-time payments to people who bank with participating banks in Australia, 24/7, even on weekends and public holidays...

• Is my PayID my only payment option now?

  PayID is an alternative way to pay and be paid. You’ll still have the flexibility to use BSB and account numbers...

• Is PayID safe and secure?

  Yes. Payments to PayIDs can only be made through Westpac Live and are subject to Westpac’s own real-time, fraud screening...

• How will I know who I can pay?

  The best way to find out who you can pay using Osko® and PayID is to check with the person or business...

• If an account at another financial institution cannot accept faster payments, what happens?

  If an account cannot accept faster payments, we will try to send the payment another way...

• Do I need to do anything to get ready to be able to use Osko® and PayID?

  Make sure you have activated Pay to Mobile in Westpac Live and that your mobile number is current....

• Which financial institutions are planning to offer NPP services?

  For a full list of participating financial institutions and their services...

• What is the New Payments Platform (NPP)?

  The New Payments Platform is a centralised platform that facilitates real-time clearing and settlements of payments between participating Australian financial institutions....