FAQs

Joint accounts (10)

• How many joint accounts can I open?

  You can open a maximum of five transaction accounts online.

• Am I protected if someone attempts to open a joint account without my consent?

  Yes. We have secure measures in place to ensure that full access to joint accounts requires the consent of both parties...

• I need help opening a joint account. Where can I find out more?

  If you need help opening a joint account, please contact us on 132 032 or visit us in your local branch...

• I sent an invitation to my joint applicant, but the account isn’t open yet. Why is this?

  Your joint account won’t be opened until the second applicant has completed their part of the application....

• I started opening a joint account but no longer want to proceed. What do I do?

  You don’t need to do anything. Your application will automatically expire 14 days from the date you started the application.

• I received an invitation to open a joint account with someone I don’t know. What should I do?

  A joint account cannot be opened without your consent. However, any fraudulent activity should be reported to Westpac immediately...

• Can a joint account have more than two account holders?

  Joint accounts opened online have a maximum of two account holders only...

• Do both account holders have the same level of authority?

  There are two access levels available for joint accounts...

• How can I close a joint account?

  You can close your account by contacting us on 132 032 or visiting your local branch. If you’re overseas, please call us on +61 2 9155 7700.

• Can I open a joint account with a minor?

  Both applicants must be 14 years old or over to open a joint account.