FAQs

Spend insights and budgeting tools FAQs (26)

• How are transactions categorised?

  Find out how each transaction is assigned to a category in the Westpac App.

• Where can I find Westpac’s budgeting tools and spend insights?

  Find out where to locate Westpac’s budgeting tools and spend insights.

• Why are some transactions uncategorised?

  Find out why some transaction are uncategorised within the Westpac App.

• What historical period is covered by the reports?

  Find out the how long the Cashflow and Top category insights reports covers.

• Why can’t I see an account I have, or previously had, in the Cash flow and Categories?

  Find out why some accounts or transactions are missing in the insights report within the Westpac App.

• How can I exclude an account from Cash flow and Categories view?

  Find out how to remove an account from Cash flow and Categories view within the Westpac App.

• What is a positive expense? Shouldn’t that be income?

  Find out what positive expense means within insights report.

• How are foreign currency transactions for non AUD accounts treated for the purpose of Cash flow and spend insights?

  Learn how foreign currency transactions amounts have been converted.

• Are categories applied to joint and third-party accounts?

  Find out if transaction Categories applies to joint accounts.

• How can I change the category for a transaction?

  Find out how to change a category within the Westpac App.

• How will Westpac use my transaction categories data and will it have any impact on my credit application?

  Find out how transaction categories data have an impact on your credit application.

• I can’t see my income or expense in the Cash flow and Categories. How can I fix this?

  Find out why incomes may be excluded from Cash flow and Categories within the Westpac App.

• What information is provided by the Cash flow module?

  Find out how Cash flow insights can help you within the Westpac App.

• What is the Transfers category?

  Find out how transfer categories are assigned.

• Which products are eligible for Categories and Cash flow insights?

  Find out which products are eligible to be categorised in the Westpac App.

• Why do I see closed accounts in Cash flow and Top categories insight?

  Find out why closed accounts are appearing on spend insights within the Westpac App.

• How are Credit Card Payments categorised?

  Credit Card payments get assigned to the Transfers category and are excluded from Cash flow and Top categories.

• How does home loan categorisation work?

  We suggest you categorise the debit payment from your account using the Mortgage or Loan repayment subcategory.

• Why are my recent transactions not included in my Cash flow and Top Categories insights?

  Only fully processed (settled) transactions are included in Cash flow or Top Categories insights.

• Are tags customisable?

  Tags are customisable, which means you can use a combination of letters, numbers, special characters and emojis.

• Can anyone else see my transaction tags?

  Yes, if you add a tag to a transaction, any other users who have access to your account will see the same tag.

• Can I filter the Categories and Cash flow views using my tags?

  Yes, in the Categories and Cash flow views, select the filter for tags to choose and view the spending insights for the selected tags. You can filter by single or multiple tags.

• Can I see my spend per subcategory?

  Yes, simply tap on the subcategory it falls under from the Cashflow or Top Category insights and you’ll see your total spend in that subcategory.

• How do I add a tag to a transaction?

  You can create one or multiple tags on each transaction that is most relevant to you through the Westpac App.

• How do I delete a tag?

  To delete a tag, you’ll need to unselect the tag from all the transactions it’s been applied to.

• What’s a transaction tag?

  A tag is a customisable label that you can add to a transaction using your Westpac App, to help manage your spending.