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How do I change the mobile number for SMS Code?

You can do this in Online Banking or the Westpac App. 

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Search SMS code and token in the Smart Search bar
  2. Tap Change number and follow the prompts
  3. To change your SMS code, you may need access to the old number

In Online Banking

  1. Go to Service > Preferences > Security
  2. Select Change number and follow the prompts
  3. To change your SMS code, you may need access to the old number​

 

Need help?

 

Read our Westpac Protect™ SMS Code Frequently asked questions.