Why do I need to complete verification when adding my card to Google Pay?
When you add a card to Google Pay, you are required to verify it to help protect your account.
If you add your card directly through the Google Pay app (i.e. not using the Westpac Live Mobile Bank app), the only method available to complete verification is to enter the verification code that is sent to your mobile number registered for SMS Protect®. This number is verified by Mastercard® or VISA. If you are not registered for SMS Protect®, you will be asked to contact our Contact Centre to register for the service.
If you add your card through the Westpac Live Mobile Bank app, verification is either through SMS Protect® or a SecurID Token.
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