Lost or Stolen Card
Has your card been lost or stolen?
How to report your card as lost or stolen
In the Westpac App
Before trying these instructions make sure you update to the latest version of the app.
- Search lost or stolen in the Smart Search bar
- Follow the prompts
In Online Banking
- Go to Service > Services > Card Services
- Select Report lost or stolen cards
Is there a chance you'll find your card?
How to identify if a transaction is fraud, a scam or dispute?
Frequently Asked Questions
Things you should know
Cards to which a temporary lock can be applied will be listed when you sign in to Mobile Banking or Online Banking and visit Lock a card temporarily under Cards services.
There is a Cardless Cash limit of 3 Cardless transactions per day, subject to a daily withdrawal limit of $500 and a weekly withdrawal limit of $1,000. All Cardless Cash limits apply across Westpac, St.George, BankSA and Bank of Melbourne accounts and Mobile Banking Apps.
Westpac Debit Mastercard® holders need to be at least 14 years of age, and have an Australian residential address to be eligible for the card. If you're not eligible for a Westpac Debit Mastercard, apply for a Handycard to access your account.
2. The Digital Card is only available on the Westpac Mobile Banking app and supported with the latest version of Westpac Mobile Banking. The terms and conditions applicable to your product also apply to the use of your digital card. Online Banking Terms & Conditions also apply. You may not always be able to access your digital card.
The iPhone and Android Mobile Banking applications are only available for use by Westpac Australia customers.
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Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.