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  • The card will be permanently blocked
  • The new card will arrive within 4-6 working days
  • A new card can be delivered to you or sent to a branch

How to cancel and replace
your card

Follow these steps:


  1. Sign in to Westpac Online Banking
  2. Select Services from the Services & preferences menu
  3. Select Report lost or stolen cards from Card services options.

Follow these steps:


  1. Sign in to Westpac Tablet banking
  2. Select Self Service from the top menu.
  3. Select Report Lost/Stolen from the Account Service options.

Call us 24/7 on 1300 651 089

Overseas? +61 2 9155 7700

Feel free to book a reverse charge call in advance via Telstra Australia Direct® Reverse Charge access number.

Calls made from mobile phones or hotel rooms may attract additional charges, not covered by the reverse charge service.

You may also find these features useful

Temporarily Lock Card

Misplaced your personal credit or Mastercard® debit card? Lock your card temporarily until you find it.

Cardless Cash

Can’t find your card? Have the Westpac App? Use Cardless Cash to withdraw cash without your Debit card from over 3000 Westpac ATMs located across Australia.

Things you should know

Cards to which a temporary lock can be applied will be listed when you sign in to Mobile Banking or Online Banking and visit Lock a card temporarily under Cards services.

Westpac Debit Mastercard® holders need to be at least 16 years of age, and have an Australian residential address to be eligible for the card.

The iPhone and Android Mobile Banking applications are only available for use by Westpac Australia customers. Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Mastercard is a registered trademark of Mastercard International Incorporated.