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Stay protected against fraud and scams

Get familiar with our general hints and tips with Be Safe & Secure

Read our Be Safe & Secure (PDF 2MB) guide loaded with hints and tips so you can better safeguard yourself and your business from potential threats.

Stay up to date
Visit our latest scams page, check out the Australian Government and other partner websites and keep up to date with the latest information on scams and what you can do to protect yourself.

Take action to protect yourself
Take the actions below today, to better protect yourself against fraud and scams.


Fraud, Scams & Security articles to help you

Learn how to prepare, prevent, detect and respond to online threats or scams - for you, your family or your business.

Read now.

Learn in 2 minutes how to spot the latest scams

  • Bank impersonationsBank impersonations
  • Business email compromise scamsBusiness email compromise scams
  • Investment scamsInvestment scams

Take action to protect yourself

Take the Security Wellbeing Check

Here's how it helps:

Within the Westpac App we’ve introduced the Security Wellbeing Check – a comprehensive list of features that should be updated to ensure you’re provided with additional protection.

Safeguard your devices

Here's how it helps:

McAfee™ has partnered with Westpac to offer you a 6 month free trial of its popular Multi Access program.

Register for Westpac Protect™ SMS Code

Here's how it helps:

Westpac Protect™ SMS Code provides an extra layer of protection by generating a one-time password used to authorise certain Westpac transactions and features, giving you greater peace of mind when banking online.

Update your contact details

Here's how it helps:

Keep your contact details up to date so that we can easily contact you if your account is compromised.

Regularly change passwords

Here's how it helps:

Regularly changing passwords minimises the risk if a scammer uncovers one of your old passwords. Always avoid using the same password across social media, email accounts and your banking.

Enable location services & notifications

Here's how it helps:

Enabling these allows us to immediately flag transactions or account changes from unexpected places so we can quickly correct and protect.

Find out more about the Android or iPhone Mobile Permissions.

Be wary of suspicious texts, emails or phone calls

Here's what to look out for:

Use caution when receiving phone calls, emails, or texts claiming to be from a reputable organisation and consider what they’re asking for. Never give out your personal or security details (like your card or customer number, passwords or security codes), even if it looks legitimate. 

Be cautious of Identity Theft

Here's what to look out for:

Identity theft is when someone gets enough of your personal information to steal your identity for personal or financial gain. Lost personal information also leaves you more susceptible to future scams or fraud, as stolen personal information is often sold illegally. 

Be aware of Remote Access Scams

Here's what to look out for:

A remote access scam is when someone contacts you to request you download software or an app that shares remote access to your device.

General tips and tricks

  • Never provide your personal or security details - This includes your customer ID, passwords, card details or Security codes, in response to an email or SMS, even if it looks legitimate.
  • Regularly check your accounts and your payee list - for any suspicious transactions contact us immediately on 132 032 if you see anything unusual.
  • Secure your mailbox and properly dispose of sensitive documents - use a padlock or PO Box and report any missing mail to relevant providers. Don't simply throw your bank documents, bills etc in the bin. Documents containing personal details should be shredded or securely destroyed.
  • Keep your devices secure - by maintaining the latest security software, always enable passwords and never downloading software from an unsecure source.
  • Be careful of what you share online and on social media. Think before you post photos, personal information and financial information about you, your friends or your family. Regularly check your privacy settings and register for two factor authentication to help keep your social media and email accounts secure.
  • Advise us of your travel plans –including dates and locations so we don't lock your accounts when we see overseas transactions. It is also a good idea to use a designated travel card loaded with enough funds for a few days of purchases in case of theft.

Stay one step ahead of scams

Use caution when receiving phone calls or emails claiming to be from a reputable organisation and consider what they are asking for.

  • Does this sound right? Would someone really ask me to do this?
  • Westpac will never ask you to download software and sign-in to your banking. If a caller is pressuring you to gain access to your accounts simply hang up and call us at 132 032 for assistance. 

Know what to look out for

Learn how you can spot different types of scams and what you can do to avoid becoming a target. 

What's your scam safety score?

Take our quiz to test your knowledge

Answer simple multiple choice questions to learn about different types of scams. It’s a classic format, and these straight-forward questions have been designed to both teach and test you.


Stay in the know

Keep up to date with the latest online and cyber security information through these Government or Not for Profit websites:

The Australian Cyber Security Centre (ACSC):

 Australian Financial Complaints Authority (AFCA) – Scams information

Australian Competition & Consumer Commission (ACCC): Scamwatch

IDCARE: Help for those affected by Scams or Identity Theft  

How we protect you

Safeguarding your financial and personal information is our top priority. Learn more about what we do to protect you and your business against fraudulent transactions.

Report a scam

If you receive any suspicious calls, emails or SMS, or notice unusual activity on your account, it’s important that you let us know.

Types of scams

Learn how you can spot different types of scams and what you can do to avoid becoming a target.


Stay safe on the go with the Westpac App