Latest Scams
We're working all the time to better safeguard your financial and personal information.
To help better protect you against scams, this page will provide information on some of the scams around at the moment.
More information on scams:
Jan 2022
Email Subject Line: Your Westpac Bank Account is temporarily suspended.
This email advises your Westpac bank account has been temporarily suspended. This was a legitimate Westpac email that has been modified by scammers. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
Nov 2021
Email Subject Line: Your access to Digital Banking has been temporarily locked
This email advises your access to Digital Banking has been temporarily locked. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
Sep 2021
Email Subject Line: Your access to Digital Banking has been blocked
This email advises your access to Digital Banking has been blocked. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
July 2021
Email Subject Line: Amazon Cyber Crime Department
This email is received after a caller advises of an issue with your Amazon service. During the process to resolve this you allow the caller to remotely access your device and are advised there were unknown IP's accessing your device. You may have been advised this is part of a "sting operation" and not to share details of the activity during the call.
Should you have performed this activity, you should turn off the computer you provided remote access to and contact us immediately. If you have shared remote access and signed into your online banking your personal and financial information could be at risk of scam activity.
May 2021
Email Subject Line: Account access has been temporarily limited.
This email advises your account access has been temporarily limited. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
May 2021
Email Subject Line: Important Message
This email advises your account cannot be used until you review and update your details. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
Email Subject Line: Verify your Recent Activity
This email advises your account has been temporarily restricted because of suspicious activity on your profile. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
April 2021
Email Subject Line: Report your cards as lost, stolen or damaged in Westpac Internet Banking
This email advises you to click on a link to confirm your personal details. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
March 2021
Email Subject Line: For your online protection
This email advises transactions have been attempted on your credit card and need to be verified. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
February 2021
Email Subject Line: Westpac
This email advises all customers that suspicious activity has been detected. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
December 2020
Email Subject Line: Westpac
This email advises all customers need to review and update their personal details. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
November 2020
Email Subject Line: Westpac Alert. Action needed
This email advises your account has been temporarily limited and will need to be verified by clicking on a link. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
August 2020
Email Subject Line: Your Account Banking has been disabled.
This email advises your account has been suspended due to recent activity and will need to be verified by clicking on a link. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
Email Subject Line: Account temporarily disabled.
This email advises your account has been temporarily disabled and to click on a link to get verified. Both links will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
July 2020
Email Subject Line: Westpac Customer Services
This email advises your card has been placed on hold as we have detected suspicious usage, and to click on a link to get verified. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
Email Subject Line: Your Westpac Banking services has been disabled.
This email advises your Westpac Banking service has been disabled. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
Email Subject Line: Important Message About Your Online Banking
This email advises you need to verify your identity due to safety and security requirements. Both links will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
June 2020
Email Subject Line: Your eStatement is ready to view online.
This email advises your statement is ready and provides a link to sign in to online banking. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving communications about genuine Westpac e-Statements, we will always ask you sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.
May 2020
Email Subject Line: E-Corporation: Your account is blocked.
This email advises your account information needs to be updated. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.
Email Subject Line: Westpac Bank sent a notification
This email advises that there is invalid data on your account and to click a link to verify. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.
April 2020
Email Subject Line: Westpac.Com.Au Mail Server Returned Message
This email advises that we are experiencing a high rate of mail server messages. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.
March 2020
Email Subject Line: Your Westpac online banking services has been disabled on March 26, 2020.
This email advises that someone has made a purchase at an online store such as amazon or mwave. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.
September 2019
Email Subject Line: Dear Westpac Bank client (NAME) We have restricted access to your account
This email advises that there is irregular activity on your accounts, therefore it is now restricted. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.
August 2019
Email Subject Line: Westpac bank activation
The email advises your Westpac Online Banking account requires activation. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.
Email Subject Line: Westpac Alert!
The email advises there was an attempt to sign in to your account from an unrecognized device The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.
May 2019
Email Subject Line: Notification: Suspicious login access on Westpac has been detected OR Your recent login on Westpac has triggered our security system
This email advises that there is suspicious activity from a device. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.
April 2019
Email Subject Line: Notification: Your westpac banking services has been stopped on April 2019
This emails advises your card is locked. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.
January 2019
Email Subject Line: Westpac "Important Information on how to complete your recent transaction"
This emails advises you have a payment in a pending status on our database and requires an account to credit courier/agent/transaction fees.
It is important to note Westpac will not act as a third party between a merchant and customer.
Email Subject Line: About your account-086152
This emails advises your account is temporarily locked from online banking due to unsuccessful login attempts. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to restore your online banking access.
September 2018
Email Subject Line: Renewal
By clicking the link "Renewal Letter" in this scam email there is a strong possibility your computer will become infected with malicious software, which will compromise your online activities, including your banking.
Do not click the link in this email or enter the information requested. If you have clicked any links within this email we strongly recommend you install Trusteer Rapport to your device, go to westpac.com.au/trusteer.
July 2018
Email Subject Line: Important Information
Description:
This emails advise you have been disabled from online banking due to unsuccessful login attempts. The link will take you to a phishing website which may ask for personal information such as online banking log in details.
Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to restore your online banking access.
June 2018
Email Subject Line: ATO EMAIL ID: XXXXXXXXXXXX
Description: This email advises you that you are entitled to a refund from the ATO. By clicking this link, it is likely you will be taken to a phishing website which may ask for personal information such as online banking log in details.
Do not click the link in this email or enter the information requested.
Email Subject Line: Payment to a new payee ID: XXXXXX
Description: This email replicates a new payee styled email, encouraging you to click the cancel transaction link. By clicking this link, it is likely you will be taken to a phishing website which may ask for personal information such as online banking log in details.
Do not click the link in this email or enter the information requested. Westpac will never ask you for this type of information via email.
March 2018
Email Subject Line: Your Origin Energy Invoice
Description: This email contains an attachment (pictured) posing as an Origin Energy invoice. Do not open the attachment. If you open it and then enable editing when prompted, there is a strong possibility your computer will become infected with malicious software. This will compromise your online activities, including your banking.
Be cautious when receiving emails that contain attachments, and do not enable editing. If you have clicked any links within this email we strongly recommend you install Trusteer Rapport, go to westpac.com.au/trusteer.
