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We're working all the time to better safeguard your financial and personal information.
To help better protect you against scams, this page will provide information on some of the scams around at the moment.
 

More information on scams:


Jan 2022
 

Email Subject Line: Your Westpac Bank Account is temporarily suspended.

This email advises your Westpac bank account has been temporarily suspended. This was a legitimate Westpac email that has been modified by scammers. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

 

Scam email - Westpac - Account_Suspended_Jan 2022

Nov 2021
 

Email Subject Line: Your access to Digital Banking has been temporarily locked

This email advises your access to Digital Banking has been temporarily locked. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

 

Scam email - Westpac - Digital_Banking_Blocked  -Nov 2021

Sep 2021
 

Email Subject Line: Your access to Digital Banking has been blocked

This email advises your access to Digital Banking has been blocked. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

 

Scam email - Westpac - Digital_Banking_Blocked  - Sep 2021

July 2021
 

Email Subject Line: Amazon Cyber Crime Department

This email is received after a caller advises of an issue with your Amazon service. During the process to resolve this you allow the caller to remotely access your device and are advised there were unknown IP's accessing your device. You may have been advised this is part of a "sting operation" and not to share details of the activity during the call.

Should you have performed this activity, you should turn off the computer you provided remote access to and contact us immediately. If you have shared remote access and signed into your online banking your personal and financial information could be at risk of scam activity.

 

Scam email - Amazon - Cyber_Crime_Department  - July 2021

May 2021
 

Email Subject Line: Account access has been temporarily limited.

This email advises your account access has been temporarily limited. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac - Account_Access_Limited  - May 2021

May 2021
 

Email Subject Line: Important Message

This email advises your account cannot be used until you review and update your details. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac - COVID_Important_Message  - May 2021

Email Subject Line: Verify your Recent Activity

This email advises your account has been temporarily restricted because of suspicious activity on your profile. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac - Verify your recent activity  - May 2021

April 2021

 

Email Subject Line: Report your cards as lost, stolen or damaged in Westpac Internet Banking

This email advises you to click on a link to confirm your personal details. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac - Report cards as lost or stolen and update your personal details   - April 2021

March 2021

 

Email Subject Line: For your online protection

This email advises transactions have been attempted on your credit card and need to be verified. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign in to your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac -For your online protection   - Mar 2021

February 2021

 

Email Subject Line: Westpac

This email advises all customers that suspicious activity has been detected. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac -Suspicious activity detected   - Feb 2021

December 2020

Email Subject Line: Westpac

This email advises all customers need to review and update their personal details. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac -Review and Update Personal Details   - Dec 2020

November 2020

Email Subject Line: Westpac Alert. Action needed

This email advises your account has been temporarily limited and will need to be verified by clicking on a link. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac - Account Limited   - November 2020

August 2020

Email Subject Line: Your Account Banking has been disabled.

This email advises your account has been suspended due to recent activity and will need to be verified by clicking on a link. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac - Account Disabled   - August 2020

 

Email Subject Line: Account temporarily disabled.

This email advises your account has been temporarily disabled and to click on a link to get verified. Both links will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac - Account temporarily disabled  - August 2020

July 2020

Email Subject Line: Westpac Customer Services

This email advises your card has been placed on hold as we have detected suspicious usage, and to click on a link to get verified. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac - Westpac Customer Services   - July 2020

 

Email Subject Line: Your Westpac Banking services has been disabled.

This email advises your Westpac Banking service has been disabled. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac - Westpac Banking Service disabled - July 2020

Email Subject Line: Important Message About Your Online Banking 

This email advises you need to verify your identity due to safety and security requirements. Both links will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the links in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving genuine communications, we will always ask you to sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac - Important Message About Your Online Banking  - July 2020

 

June 2020

Email Subject Line: Your eStatement is ready to view online.

This email advises your statement is ready and provides a link to sign in to online banking. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking. When receiving communications about genuine Westpac e-Statements, we will always ask you sign in securely by typing westpac.com.au into your browser or using the Westpac mobile banking app.

 

Scam email - Westpac - Estatement Avail - June 2020

 

May 2020

Email Subject Line: E-Corporation: Your account is blocked.

This email advises your account information needs to be updated. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.

 

Scam email - Westpac - ecorporation your is blocked - May 2020

Email Subject Line: Westpac Bank sent a notification

This email advises that there is invalid data on your account and to click a link to verify. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.

 

Scam email - Westpac - Westpac bank sent a notification - May 2020

April 2020

Email Subject Line: Westpac.Com.Au Mail Server Returned Message

This email advises that we are experiencing a high rate of mail server messages. The link will take you to a phishing website which may ask for personal information such as online banking sign in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.

 

Scam email - Westpac - Westpac.Com.Au Mail Server Returned Message - April 2020

March 2020

Email Subject Line: Your Westpac online banking services has been disabled on March 26, 2020.

This email advises that someone has made a purchase at an online store such as amazon or mwave. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.

 

Scam email - Westpac - Your Westpac online banking services has been disabled - March 2020

September 2019

Email Subject Line: Dear Westpac Bank client (NAME) We have restricted access to your account

This email advises that there is irregular activity on your accounts, therefore it is now restricted. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.

 

Scam email - Westpac - Dear Westpac Bank Client - SEPT 2019

 

August 2019

Email Subject Line: Westpac bank activation

The email advises your Westpac Online Banking account requires activation. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.

 

scam email

 

Email Subject Line: Westpac Alert!

The email advises there was an attempt to sign in to your account from an unrecognized device The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.

 

scam email

 

May 2019

Email Subject Line: Notification: Suspicious login access on Westpac has been detected OR Your recent login on Westpac has triggered our security system

This email advises that there is suspicious activity from a device. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.

 

scam email

 

April 2019

Email Subject Line: Notification: Your westpac banking services has been stopped on April 2019

This emails advises your card is locked. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to sign into your online banking.

 

scam email

 

January 2019

Email Subject Line: Westpac "Important Information on how to complete your recent transaction"

This emails advises you have a payment in a pending status on our database and requires an account to credit courier/agent/transaction fees.

It is important to note Westpac will not act as a third party between a merchant and customer.

 

scam email

 

Email Subject Line: About your account-086152

This emails advises your account is temporarily locked from online banking due to unsuccessful login attempts. The link will take you to a phishing website which may ask for personal information such as online banking log in details &/or credit card details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to restore your online banking access.

 

ASIC scam email

 

September 2018

Email Subject Line: Renewal

By clicking the link "Renewal Letter" in this scam email there is a strong possibility your computer will become infected with malicious software, which will compromise your online activities, including your banking.

Do not click the link in this email or enter the information requested. If you have clicked any links within this email we strongly recommend you install Trusteer Rapport to your device, go to westpac.com.au/trusteer.
 

ASIC scam email

 

July 2018

Email Subject Line: Important Information

Description:

This emails advise you have been disabled from online banking due to unsuccessful login attempts. The link will take you to a phishing website which may ask for personal information such as online banking log in details.

Do not click the link in this email or enter your personal information. Westpac will never ask you to click a link to restore your online banking access.

Important Information

June 2018

Email Subject Line: ATO EMAIL ID: XXXXXXXXXXXX

Description: This email advises you that you are entitled to a refund from the ATO. By clicking this link, it is likely you will be taken to a phishing website which may ask for personal information such as online banking log in details.

Do not click the link in this email or enter the information requested.

 

ATO EMAIL ID: XXXXXXXXXXXX

 

Email Subject Line: Payment to a new payee ID: XXXXXX

Description: This email replicates a new payee styled email, encouraging you to click the cancel transaction link. By clicking this link, it is likely you will be taken to a phishing website which may ask for personal information such as online banking log in details.

Do not click the link in this email or enter the information requested. Westpac will never ask you for this type of information via email.

 

Payment to a new payee ID: XXXXXX

 

March 2018

Email Subject Line: Your Origin Energy Invoice

Description: This email contains an attachment (pictured) posing as an Origin Energy invoice. Do not open the attachment. If you open it and then enable editing when prompted, there is a strong possibility your computer will become infected with malicious software. This will compromise your online activities, including your banking.

Be cautious when receiving emails that contain attachments, and do not enable editing. If you have clicked any links within this email we strongly recommend you install Trusteer Rapport, go to westpac.com.au/trusteer.

 

Scam Origin Energy bill with malicious software