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We're working all the time to better safeguard your financial and personal information.
To help better protect you against scams, this page will provide information on some of the scams around at the moment.
 

More information on scams:


Sep 2020

 

Description: This phishing SMS advises that you need to confirm your mobile device to avoid Online Banking restrictions. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

Scam message - Westpac - Confirm Mobile Device - Sep 2020

July 2020

 

Description: This phishing SMS advises that your Online Banking accounts require review or they will be terminated. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

Scam message - Westpac - Accounts Terminated - June 2020

June 2020

 

Description: This phishing SMS advises that your Online Banking access will be terminated if you do not update your security settings. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

Scam message - Westpac - Access Terminated - June 2020

May 2020

 

Description: This phishing SMS requests you review your contact details and has used Westpac's 132 032 phone number to lure you into believing this is a trusted message. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

Scam message - Westpac - Review Details - May 2020

April 2020

 

Description: This phishing SMS requests you update your contact details. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

Scam message - Westpac - Covid 19 - Update Details - April 2020

 

Description: The message advises we have detected an unusual logon. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

Scam message - Westpac - 'Unusual Login' - April 2020

 

Description: This phishing SMS requests you update your contact details and has used Westpac's 132 032 phone number to lure you into believing this is a trusted message. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

Scam message - Westpac - 'Suspended Service' - April 2020

March 2020

Description: This phishing SMS requests you update your contact details and has used Westpac's 132 032 phone number to lure you into believing this is a trusted message. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

Scam message - Westpac - 'Important message from westpac' - March 2020

 

Description: This phishing SMS has been sent using a spoofed name of "GOV" to convince you this is a trusted message. Please be aware that your phone will group it with legitimate messages from GOV.

If you have clicked any links within this SMS we strongly recommend you reset the phone back to factory settings and contact us immediately.

 

February 2020

Description: This phishing SMS has been sent using a sender name of "Westpac" to convince you this is a trusted message. Please be aware that your phone will group it with legitimate messages from Westpac.

The message advises your access may be restricted. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

October 2019

Description: This SMS advises a potential issue has been detected and to click a link to confirm your device. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

August 2019

Description: This phishing SMS has been sent using a sender name of "Westpac" to convince you this is a trusted message. Please be aware that your phone will group it with legitimate messages from Westpac.

The message advises confirmation of your latest login is required, and by clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

 

May 2019

Description: This SMS advises your Internet Banking has been suspended, by clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information to unlock your account.

Westpac will never ask you for this type information via sms. Please delete this message.

 

March 2019

Description: This sophisticated SMS also contains a recipients first and last name, and has been sent using a sender name of "Westpac" to convince you this is a trusted message. Please be aware that your phone will group it with legitimate messages from Westpac.

The message advises your accounts are suspended, and by clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

January 2019

Description: Scammers have used a sender name of "WestpacInfo" to lure you into clicking the link within the message. The message advises your accounts are blocked, and by clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

December 2018

Description: Below are 3 copies of fake SMS messages targeting Westpac customers. Scammers try to lure you into clicking the link within the message by advising your banking or accounts are suspended. By clicking the link you will be taken to a fake sign in page (phishing website) which requests your personal and banking information.

Westpac will never ask you for this type information via sms. Please delete this message.




November 2018

Description: The SMS hoax message advises that we have identified some unusual activity in your online banking and to click the link provided to secure your account This link will take you to a fake sign in page (phishing site) that is targeted to obtain your personal information.

Please note this SMS has been sent using a sender name of "Westpac" and therefore may appear in legitimate SMS conversations from Westpac.

Westpac will never ask you for this type information via sms. Please delete this message.

 

SMS scam  November

 

October 2018

Description: The SMS hoax message advises your Westpac Online account has been suspended and to click the link to provide further verification information. This link will take you to a fake sign in page (phishing website) that is targeted to obtain your personal and banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

SMS scam

 

Description: The SMS hoax message your card suspended due to irregular activities and to click the link to restore access. This link will take you to a fake sign in page (phishing website) that is targeted to obtain your personal and banking information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

SMS scam

 

July 2018

Description: The SMS hoax message advises that your bank account has been suspended and to click the link to provide further verification information. This link will take you to a fake sign in page (phishing site) that is targeted to obtain your personal information.

Westpac will never ask you for this type information via sms. Please delete this message.

 

SMS scam

 

June 2018

Description: This SMS scam is designed to lure you into clicking the link within this message. By opening this link you may be taken to a phishing website, in an attempt to steal your online banking sign in details.

Westpac will never ask you for this type information via sms. Please delete this message.

 

SMS scam

Scammers don't only start conversations online.

Financial institutions and Australian government Cyber Security Awareness initiatives are seeing an increase in phone scams where callers claim to be from a reputable organisation requesting information or assistance. Common organisations scammers use to gain your trust include utility companies including telephone and internet providers, financial institutions, software companies, technical support helpdesks or government agencies.

This is a summary of how a phone scam can lead to a remote access scam

Learn about Remote Access Scams

March 2019

 

Email Subject Line: Your Telstra Business Email Bill

This email entices you to open the attached link by advising you have a Telstra Bill due. It is highly your personal or banking information may be compromised if this link is clicked.

If you have clicked any links within this email we strongly recommend you install Trusteer Rapport, go to westpac.com.au/trusteer and contact us immediately.  

 

scam email


Email Subject Line:
Your new statement

This email entices you to open the attached link by advising one of two payable invoices is overdue. It is highly your personal or banking information may be compromised if this link is clicked.

If you have clicked any links within this email we strongly recommend you install Trusteer Rapport, go to westpac.com.au/trusteer and contact us immediately.  

 

scam email

 

January 2019

Email Subject Line: Reminder: Telstra TBS Documents

By clicking to view the attached document within this email posing as Telstra, there is a strong possibility your computer will become infected with malicious software, which will compromise your online activities, including your banking.

If you have clicked any links within this email we strongly recommend you install Trusteer Rapport, go to westpac.com.au/trusteer and contact us immediately.  

 

scam email

 

Email Subject Line: Your EnergyAustralia Electricity bill is here

By clicking any links to view your bill within this email posing as an EnergyAustralia bill, there is a strong possibility your computer will become infected with malicious software, which will compromise your online activities, including your banking. Amounts and due dates will vary for individual recipients.

If you have clicked any links within this email we strongly recommend you install Trusteer Rapport, go to westpac.com.au/trusteer and contact us immediately.  

 

ASIC scam email


October 2018

Email Subject Line: AGL electricity bill

By clicking any links in this email posing as AGL, there is a strong possibility your computer will become infected with malicious software, which will compromise your online activities, including your banking.

If you have clicked any links within this email we strongly recommend you install Trusteer Rapport, go to westpac.com.au/trusteer and contact us immediately.

 


March 2018

Email Subject Line: Please DocuSign the attached Business Activity Statements

By clicking the link in this scam email to review the attached document there is a strong possibility your computer will become infected with malicious software, which will compromise your online activities, including your banking

Do not click the link in this email or enter the information requested. If you have clicked any links within this email we strongly recommend you install Trusteer Rapport to your device, go to westpac.com.au/trusteer.

 


December 2017

Email Subject Line: Bill INV with reference number

By clicking the link or opening the invoice attached to this message there is a strong possibility your computer will be infected with malicious software, which will compromise your online activities, including your banking.


DO NOT click any links or open any attachments in this email. If you have clicked any links within this email we strongly recommend you install Trusteer Rapport to your device, go to westpac.com.au/trusteer