Skip to main content Skip to main navigation
Skip to accessibility page Skip to search input


I don't remember my Customer ID, where can I find it?

You’ll need:

  • Your Westpac debit card, credit card or handycard
  • Your registered mobile number to receive your Westpac ProtectTM SMS code or your SecurID token. Not registered for Westpac ProtectTM SMS code? Find out how to register.


You can also find your Customer ID:


  • On your statement - it can be found towards the top of your Westpac Account Statement or in an email that you received when you opened an account or registered for Westpac Online Banking.
  • Over the phone - Tap 'Contact us' from your Westpac App to call us and get through to who you’re after faster or call 132 032.