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How do I reset my password?

To reset your password, you’ll need:

  • Your Customer ID
  • Date of birth
  • The mobile registered for Westpac Protect™ SMS Code. Not registered? Sign up now


  • Go to Service > Preferences > Security
  • Click Change password
  • Enter the Old password and create a New password
  • Re-enter the new password
  • Tap Submit


How to reset my Westpac Online Banking password?

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  • Classic appClassic app
  • DesktopDesktop