FAQs

Tablet Banking (35)

• Can I use any finger?

  Yes, as every fingerprint is unique.

• Can I use the same 4 digit passcode that I use to access the Mobile Banking app on my iPhone or Android phone?

  The passcode you use is specific to the device.

• Can more than one person's fingerprint be registered to a device?

  Yes. Westpac does not collect your fingerprint details.

• Can more than one person use their fingerprint to sign in on the same device?

  Any fingerprint that is stored on your iPad can be used to sign in to the iPad app.

• Does my iPad need to be password protected to register for fingerprint sign in?

  Yes. As per the operating system requirements, you will be required to password protect your iPad before you can set up fingerprint sign in.

• How does Westpac know that it is my fingerprint?

  Westpac does not collect your fingerprint details.

• How do I remove existing fingerprints from my iPad?

  Go to Settings > Touch ID & Passcode.

• How do I sign in with 4 digit passcode?

  On the app sign in screen, enter your Customer ID and Password and then choose 'Set up simple sign in'.

• How do I sign in with Fingerprint?

  On the app sign in screen, enter your Customer ID and Password and then choose 'Set up simple sign in'.

• If I have fingerprint capability on my iPad, do I have to use fingerprint sign in to access the Westpac Banking for iPad app?

  No. You can use your Customer ID and Password, or you can set up a 4 digit passcode to sign in.

• Is Fingerprint sign in more secure than 4 digit passcode sign in?

  Fingerprint sign in has the same high level security as all authentication methods for Online, Mobile and iPad Banking.

• Is Fingerprint sign in secure?

  You will be backed by our security guarantee.

• Is the fingerprint that unlocks my iPad also able to access the Westpac Banking for iPad app?

  Yes. Once fingerprint sign in is activated, any fingerprint which is stored on your iPad can be used to sign in to the iPad app.

• What happens if I scan my fingerprint incorrectly more than 5 times?

  If fingerprint authentication fails, you will be locked out of the device.

• What happens when I buy a new iPad?

  You will need to register your fingerprint on your new iPad.

• What if my tablet is lost or stolen?

  If your tablet is lost or stolen please call us immediately on 1300 655 605.

• When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in?

  No. Your iPad should remember your details after an automatic app update.

• When the Westpac Banking for iPad app is updated, will I need to reset my 4 digit passcode?

  Your iPad should remember your details after an automatic app update.

• What happens if I don’t want to set up 4 digit passcode immediately after downloading the new app? Can I set it up later?

  Yes 4 digit passcode can be set up or cleared at any time.

• Do I get signed out of Tablet Banking when I close the app?

  No, signing out is not automatic when you close the app.

• How do I disable 4 digit Passcode sign in, or use a password or fingerprint instead?

  Within the Westpac Banking for iPad app, tap ‘Sign in to banking’ and then tap ‘Clear your saved details’.

• If I am going overseas, will I be protected?

  Yes. Notify us before you travel to help us protect you from fraud when you’re overseas using Tablet Banking.

• What happens if I enter my 4 digit passcode incorrectly more than 3 times?

  If you enter your 4 digit passcode incorrectly more than 3 times you will be locked out of Online Banking.

• What happens if my device is stolen - will someone be able to access my accounts?

  Another person would need your 8 digit customer ID and password to access your accounts.

• What happens when I buy a new iPad?

  You will need to set up 4 digit passcode again.

• What if the app is not accepting my fingerprint after registering? What do I do?

  If fingerprint sign in does not work, you can revert to your existing password or you can create a 4 digit passcode to sign in.

• What if the tablet app is not accepting my 4 digit passcode after registering, what do I do?

  If the 4 digit passcode does not work, you can revert to using your 8 digit customer ID and password to sign in.

• Where is my fingerprint stored?

  Westpac does not hold or store your fingerprint.

• Where is the 4 digit passcode stored?

  Westpac does not hold or store the 4 digit passcode.

• How do I disable FaceID or fingerprint?

  Within the Westpac Banking for iPad app, tap ‘Sign in to banking’, and then tap ‘Clear my details’ and then sign in with your Customer ID and Password.

• Will I still have Westpac Protect™ SMS Code for Tablet Banking?

  Yes, when paying a new payee or making a first time payment to a BPAY biller you’ll​ be prompted to use an SMS code.

• Is the Westpac App for iPad secure?

  With the Westpac App, you’re protected with the same high level security as our Online Banking.

• What tablet devices is 4 digit passcode available on?

  4 digit passcode is available for iPads with iPadOS 13.0 or above.

• What tablet devices is fingerprint sign in available on?

  Fingerprint sign in is available for iPads with fingerprint capability and iPadOS 13.0 and above.

• Which operating systems are supported?

  We support iPadOS 13.0 and above.