FAQs

Direct Debit (5)

• What is a Direct Debit?

  A Direct Debit is a contract between an individual and merchant/company. The agreement allows the merchant/company to automatically debit funds...

• I don't recognise a Direct Debit transaction

  Some merchants/companies will use a third party company to process their Direct Debit payments. You may find the transaction will appear on your statement...

• Can a Direct Debit transaction overdraw my account?

  It is your responsibility to ensure that you have sufficient available funds in your chosen account when payments are due to be withdrawn. While the bank is under no obligation...

• How can I cancel a Direct Debit?

  You can contact us and request that we send a cancellation request on your behalf, and if needed, block any further payments...

• I need to make a change to my Direct Debit repayments?

  To make a change to your Direct Debit repayments you will need to contact the merchant/company...