FAQs

Direct Debit (6)

• What is a direct debit?

  A direct debit is a regular automatic payment that authorises a merchant or service provider to withdraw an agreed amount of money......

• I don't recognise a direct debit transaction

  Some merchants/companies will use a third party company to process their direct debit payments.......

• I need to make a change to my direct debit repayments?

  To change details for a direct debit........

• How can I cancel a direct debit?

  If you ask us to cancel a direct debit from your eligible Westpac account......

• How do I cancel a direct debit on a joint account?  

  If you have a direct debit set up from a joint account and you would like to cancel it, you will firstly need to........

• Can a direct debit transaction overdraw my account?

  It is your responsibility to ensure that you have sufficient available funds in your chosen account.......