FAQs

New Payments Platform (NPP) (9)

• What is the New Payments Platform (NPP)?

  The New Payments Platform is a centralised platform that facilitates real-time clearing and settlements of payments between participating Australian financial institutions....

• What is Osko?

  Osko is a service built on the New Payments Platform which will enable near real-time payments, typically in less than a minute, 24/7, including weekends and public holidays...

• What is a PayID?

  A PayID is a recognisable and memorable piece of information used in everyday life such as your mobile number...

• I can already pay to a mobile phone number. How is PayID different?

  PayID is a service that is part of the New Payments Platform. You can use it to make payments to people who bank with any participating bank in Australia...

• With PayID, does this mean I don’t need my BSB and account number anymore?

  BSB and account numbers can still be used - PayID is just an alternative way to direct a payment to a bank account. PayID is a simpler way to pay.

• Do I need to do anything to get ready to be able to use Osko and PayID?

  You’ll need to be registered for Westpac Online Banking and Westpac Pay to Mobile...

• Can I use Osko and a PayID without Westpac Online Banking?

  You need to be logged into Westpac Online Banking or the Westpac Mobile Banking app to make Osko Payments or payments to a PayID...

• How safe is Osko and PayID?

  Payments are subject to Westpac’s real-time fraud screening and detection capabilities...

• When will the Osko and PayID services be available?

  Westpac is working alongside our financial industry partners to bring the NPP, including Osko and PayID services, to Westpac customers with eligible accounts in 2018...