Support for Online Banking
Read our how-to guides and get the answers to your frequently asked questions about Online Banking or the Westpac App.
Forms you may need
Download the forms you need to help manage your Online Banking.
User guides
Product support
Frequently asked questions
If you have both personal and business banking, all your eligible accounts are available through Online Banking. You can easily switch between your business and personal profiles in the Westpac App. You can also set up third-party access, which allows you to see your accounts in the one profile.
When you update to the new Westpac App experience, you will notice we’ve changed the way you switch between Personal, Business, and shared banking profiles.
In the Westpac App
- Tap Profile
- Tap your profile name
- Select the profile you want to sign into
If your session is inactive for 10 minutes, you’ll be prompted to enter your password to continue. For your security, Westpac Online Banking sessions have a time limit of 4 hours. If you’ve reached the 4-hour limit, you will see a message that your session is about to end. Press Continue banking to continue.
Simply closing your browser does not end your Online Banking session and can cause an error when you try to sign in next time. It’s important to sign out of Online Banking once you have finished your banking by using the Sign out button.
We’ll notify you of any updates to our Online Banking Terms and Conditions via email. If you choose to receive eStatements or account notifications, we’ll also send these to your email address. You can add or update your business email address in Online Banking.
Things you should know
Read the Online Banking Terms and Conditions (PDF 740KB) before making a decision and consider whether the product is right for you.
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