HOW TO CHANGE YOUR BUSINESS DAILY PAYMENT LIMITS ONLINE
Looking to change your daily payment limits? You can update your limits in Online Banking or the Westpac App.
What is a Business Daily Payment Limit?
A Business Daily Payment Limit is the cumulative total value of payments that can be made within a business profile in a single day, using Online Banking and the Westpac App.
An authorised Administrator can manage and change limits for both the business (Online Banking and the App) and individual Users (Online Banking only).
Individual Users will need to contact their authorised Administrator to request and approve any changes to their daily payment limit.
What’s a User Daily Payment Limit?
A User Daily Payment Limit is the cumulative total value of payments any individual user can make in a day, except for some BPAY® payments.
Administrators can assign Users different payment limits in Online Banking and, a User can also request to update their daily payment limit which needs to be approved by an Administrator.
No User Daily Payment Limit should exceed the Business Daily Payment Limit.
How to guides for Administrators
Change your Business Daily Payment Limit
In the Westpac App
Before trying these instructions make sure you update to the latest version of the app.
- Tap the Smart Search bar and search Business payment limit
- Enter the new amount, then select Change limit
In Online Banking
- Sign in to Online Banking from a desktop
- Select Administration, then Payment limits
- Under Business Daily Limit, select Update limit
- Enter the new amount, then select Save
- You will receive a notification that your change has been successful
Change a User’s Daily Payment Limit
In Online Banking
- Sign in to Online Banking from a desktop
Select Administration, then Payment limits - Under View limit for, select a User from the drop-down menu
- Select Update limit, enter the new limit, then select Save
You will receive a notification that your change has been successful. A few things to note:
- A User’s Daily Payment Limit cannot be higher than your overall Business Daily Payment Limit. If you are increasing a User’s limit, make sure the business limit has been increased first (if necessary), or any transactions they attempt will fail.
- The amount you can raise a User’s limit to, may be limited by the type of security device they are using.
How to guides for Users
Request to change your Daily Payment Limit
In Online Banking
- Sign in to Online Banking from a desktop
- Select Service then Request Daily Payment Limit change
- Enter the new amount, then select Submit
You will receive a notification that your request has been submitted to your Administrators.
A few things to note:
- If your Daily Payment Limit request is higher than the overall Business Daily Payment Limit, you will receive a notification advising that you have exceeded the allowable payment limit.
- You can only submit one request per day to update your payment limit online and you’ll have to wait until the following day to make another request.
Your payment limit will not update automatically. An Administrator still needs to review and update the payment limit.
How to guides for Sole Traders
Change your Daily Payment Limit
In the Westpac App
Before trying these instructions make sure you update to the latest version of the app.
- Search Daily Payment limit
- Enter the new amount (up to $50k) and tap Save
In Online Banking
- Sign in to Online Banking
- Select Preferences from the Service menu
- Select Daily Payment Limit, then Update my Daily Payment Limit
- Enter a new limit amount into the New limit field up to $50K (or use the slide)
- Select Save
Are you changing your daily limit? You may need to provide your date of birth or security code (if you are registered for Westpac Protect™ SMS Code or SecurID® token) to complete the change.
FAQs
The daily limit is set at $10 million but can be increased to up to $100 million, if required. All your Users must have the appropriate security device to obtain this type of limit.
The maximum User Daily Payment Limits are:
- Up to $5,000 without a security device
- Up to $200,000 with a Westpac Protect™ SMS Code, until approved by an Administrator
- Up to $100 million with a SecurID® token, approved by an Administrator
Payments covered by daily limits include:
- BPAY®
- Pay Anyone
- Osko® payments
- Same day (RTGS)
- International payments
- Bank cheque requests
A payment can be rejected for the following reasons:
- There are insufficient funds in the account. Check the account balance before reattempting this payment.
- The payment takes the total daily payments above the Business Daily Payment Limit or the Daily Payment Limit for a User. Speak to your administrator to have your Daily Payment Limit increased, otherwise, if the Business Daily Payment Limit has been reached you will need to wait till the next day to make this payment.
- An invalid account has been selected. Check the account type before reattempting this payment.
If issues persist, please contact us.
Safeguarding your financial and personal information is our top priority. To manage the daily payment limit for your business or update to payment limits for your staff, you will need a security device.
A security device generates a unique one time use code which provides an additional safeguard against fraud.
There are two security devices available to use in Online Banking:
- Westpac Protect™ SMS Code is a temporary code that is sent to your registered mobile phone via text message.
- SecurID® token is a small, portable device that generates a digital security code.
You and your staff can only have one active security device at any one time – either a SecurID® token or Westpac Protect™ SMS Code. You cannot have both.
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Things you should know
Read the Westpac Online Banking Terms and Conditions (PDF 408KB) at westpac.com.au before making a decision and consider whether the product is right for you.
BPAY® and Osko® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518.
SecurID® is a registered trademark of RSA Security LLC.
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