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How to change your daily payment limits online

Manage the daily payment limits of your business and individual users in Westpac Online Banking and on the Westpac App.

What would you like to do with online daily payment limits?

Change a daily payment limit using Online Banking

  1. Sign in to Westpac Online Banking
  2. Select Preferences from the Service menu
  3. Select Daily Payment Limit then Update my Daily Payment Limit
  4. Enter a new limit amount into the New limit field up to $10k (or use the slide) and select Save.

 

Change a daily payment limit using your mobile app

  1. Sign in to your Westpac App
  2. Go to Services and security > Security and access > Daily Payment Limit
  3. Select one of the limit options (up to $10k)
  4. Tap on Change limit.

 


 

Is the change an increase?

You may need to provide your date of birth or security code (if you are registered for Westpac Protect™ SMS Code or SecurID® token) to complete the change.

Change a Business Daily Payment Limit using Online Banking

Please note: If an individual User’s Daily Payment Limit is higher than the Business Daily Payment Limit, any transactions they attempt above the business limit will fail.
 
  1. Sign in to Westpac Online Banking
  2. Select Administration then click Business limit and billing details
  3. If prompted, enter your SMS or security token code, then click Authorise
  4. Scroll down to Business Daily Limit section and update
  5. Select Save.

 

Change a Business Daily Payment Limit using your mobile app

  1. Sign in to your Westpac App
  2. Go to Services and security > Security and access > Business payment limit
  3. Enter New amount
  4. Tap on Change limit.

 


 

Payment limits explained

  • Business Daily Payment Limit – The cumulative value of payments that can be made in a business profile in a single day, using Online Banking and the Westpac App 
  • Daily Payment Limit – An individual User’s total daily payment limit
  • Administrators – People authorised to manage and change limits for the business (online and in the app) and individual Users (online only)
  • Users – People assigned individual total daily limits
  • Payment methods - Include BPAY, Pay Anyone, same day (RTGS), international payments and bank cheque requests. 


 

What about security?

As an Administrator, you will need to be registered for either Westpac Protect™ SMS Code or SecurID® token to be able to manage your Business Daily Payment Limit.

Change Daily Payment Limits for Users

Please note: If an individual User’s Daily Payment Limit is higher than the Business Daily Payment Limit, any transactions they attempt above the business limit will fail. Therefore, if you are increasing a User’s limit, make sure the business limit has been increased first if necessary.

 

  1. Sign in to Westpac Online Banking
  2. Select Administration then click User Administration
  3. Select the User by clicking their name
  4. Scroll down to Access level and security and update Daily payment limit 
  5. Select Save.

 

The amount you can raise the limit to may be limited by the type of security device the User is using.

 


 

Payment limits explained

  • Business Daily Payment Limit – The cumulative value of payments that can be made in a business profile in a single day, using Online Banking and the Westpac App 
  • Daily Payment Limit – An individual User’s total daily payment limit
  • Administrators – People authorised to manage and change limits for the business (online and in the app) and individual Users (online only)
  • Users – People assigned individual total daily limits
  • Payment methods - Include BPAY, Pay Anyone, same day (RTGS), international payments and bank cheque requests. 

 

What about security?

As an Administrator, you will need to be registered for either Westpac Protect™ SMS Code or SecurID® token to be able to manage your Business Daily Payment Limit.

What’s a Business Daily Payment Limit?

  • A Business Daily Payment Limit is the cumulative total value of payments that can be made within a business profile in a single day, using Online Banking and the Westpac App
  • The daily limit is set at $10 million but can be increased to up to $100 million, if required. Users must have the appropriate security device to obtain this type of limit.
  • Administrators are authorised to manage and change limits online and in our mobile app.

 

 

What’s a Daily Payment Limit?

  • A Daily Payment Limit is the cumulative total value of payments any individual User can make in a day, with the exception of some BPAY payments
  • Administrators can assign Users different payment limits in Online Banking
  • No individual Daily Payment Limit should exceed the Business Daily Payment Limit. 

 

Maximum Daily Payment Limits for a User are:

  • Without a Security device up to $5,000
  • With Westpac Protect™ SMS Code (completed by an Administrator) up to $200,000
  • With a SecurID® token (completed by an Administrator) up to $100 million.

 

What types of payment are included?

Payments covered by daily limits include:

  • BPAY
  • Pay Anyone
  • Same day (RTGS)
  • International payments
  • Bank cheque requests.

 

Why is my payment being rejected?

Please note that cleared funds must be available at least one day before a scheduled payment is due. A payment may be rejected if:

  • There are insufficient funds in the account 
  • The payment takes the total daily payments above the Business Daily Payment Limit or the Daily Payment Limit for a User
  • An invalid account has been selected.

What security devices are available?

To manage Business Daily Payment Limits and assign Daily Payment Limits to Users, you must be an Administrator and registered for either SMS Code or SecurID® token.
 

If you’re not registered for a security device yet:

  1. Sign in to Westpac Online Banking
  2. Select Preferences from the Service menu
  3. Select Security.

 

You can only have one type of device – either SMS or token – but you can choose which one you’d prefer. Either way, you (and your Users) have to activate the device in Online Banking before use.

 


 

How do I assign a security device to a User?

Safe and secure online banking

At Westpac, safeguarding your financial and personal information is one of our top priorities. We’re here to help protect you, your family and your business against fraudulent transactions.

Westpac Protect™ guarantees that if your Westpac business banking account is compromised as a result of internet fraud, we will repay any missing funds, provided you comply with our Online Banking Terms and Conditions.

 

Things you should know

BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

SecurID® is a registered trademark of EMC Corporation.

Read the Terms and Conditions at westpac.com.au before making a decision and consider whether the product is appropriate for you. Transaction fees may apply.