How to make an international money transfer to a new payee

You can set up an international transfer to a new recipient in Online Banking or the Westpac App.

Who can manage international money transfers?

As an Administrator you must enable the international transfers feature of your business profile, then choose which of your Users can access the feature.

What do I need before I start?

  • Have your registered mobile (for SMS Code) or RSA SecurID® token handy  
  • Dependent on the country you are paying the funds to, you'll be asked to enter either an IBAN (International bank account number), ABA routing, bank and branch details, IFSC or SWIFT/BIC – so make sure you have the relevant details, or ask the payee.
  • The maximum value of international transfers business customers can make is AUD $2,000,000 per day.

How do I make an international transfer to a new payee?

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app. If you need schedule the payment for a future date, you’ll need to use Online Banking.
 

  1. Tap on Payments and then Send overseas (or Pay someone if you have an existing payee)
  2. Select the Country to Send to
  3. Select the From account
  4. Check the payment Currency and enter Amount
  5. Review the currency, conversion rate, amounts and fees
  6. Select Next
  7. Select payee (or Add new to set up a new payee)
  8. Enter a Description and depending on where you are sending payment to, you may also need to select the Transfer purpose
  9. Select Next
  10. Review your transfer details and currency carefully and select Confirm to submit your payment.

In Online Banking

  1. Go to Payments > Make a payment > International
  2. Select the Country to Send to
  3. Select the From account
  4. Change the Date and Frequency to schedule for a future date/s
  5. Check the payment Currency and enter Amount
  6. Review the currency, conversion rate, amounts and fees
  7. Select a payee or Create a new payee
  8. Enter a Description and depending on where you are sending payment to, you may also need to select the Reason for this payment
  9. Select Continue
  10. Review your transfer details and currency carefully and select Confirm to submit your payment.
     
Make an international money transfer

How do I enable international transfers to be made from my business accounts?

In Online Banking

  1. Go to Administration and select Features and approvals
  2. Under Payments tick the box for Create International payment
  3. Choose how many Approvers you want and select Save

To enable the feature for individual Users (if required)

  1. Go to Administration and select User administration
  2. Select the Name of a User to view the accounts they have access to
  3. Select the X features link of the required account  
  4. Tick the boxes for Create payments and Create international payment
  5. Select Update


Need to update User access to your accounts first? Find out how to give users access to your business accounts.

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Things you should know

Overseas banks may impose fees and charges or convert the currency of the payment. Westpac might not have any control over the fees, charges or foreign currency conversions imposed by these institutions. Any overseas financial institution handling charges will by default be borne by the recipient of the international transfer and deducted from the payment amount, unless otherwise organised. It is possible that the overseas bank could convert the currency of the payment at an unfavourable exchange rate. You should inform the beneficiary that, if this occurs, they should consider rejecting the payment immediately so the payment can be unwound at the prevailing exchange rate.

If you do not want the currency to be converted, please insert the words “Do Not Convert” in the description details free text box when you are making an international transfer and we will on-forward this instruction.