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How to make an international payment to a new payee

You can set up an international payment to a new recipient in Online Banking.

Who can manage international payments?

As an Administrator you must enable the international payments feature of your business profile, then choose which of your Users can access the feature. To grant a User access to make international payments sign in to Westpac Online Banking from a desktop and head to Administration then select User administration then select the User you wish to update. Next to an account select X features and under Create payments tick Create International payment.

What do I need before I start?

  • Have your registered mobile (for SMS Code) or RSA SecurID® token handy  
  • Dependent on the country you are paying the funds to, you'll be asked to enter either an IBAN (International bank account number), ABA routing, bank and branch details, IFSC or SWIFT/BIC – so make sure you have the relevant details, or ask the payee.
  • The maximum value of International Payments business customers can make is AUD $2,000,000 per day.

How do I make an international payment to a new payee?

  1. Go to Payments then select Make a payment 
  2. Select International from the tabs then Pay new payee
  3. Choose a Country and provide the Bank details requested, then Validate the details. Some countries require you to provide a Reason for this payment.
  4. Complete the Payee details and Payment details, then select Confirm
  5. Enter From account and Payment details, confirming the currency and a payment date, then select Continue. If the payment is future dated, you will need to confirm that you accept the exchange rate that applies on the payment date.
  6. Check all the details and select Confirm


How do I enable international payments to be made from my business accounts?

  1. Go to Administration and select Features and approvals
  2. Under Payments tick the box for Create International payment
  3. Choose how many Approvers you want and select Save.


To enable the feature for individual Users (if required):

  1. Go to Administration and select User administration
  2. Select the Name of a User to view the accounts they have access to
  3. Select the X features link of the required account  
  4. Tick the boxes for Create payments and Create international payment
  5. Select Update.


Need to update User access to your accounts first? Find out how to give users access to your business accounts.

Things you should know

Overseas banks may impose fees and charges or convert the currency of the payment. Westpac might not have any control over the fees, charges or foreign currency conversions imposed by these institutions. Any overseas financial institution handling charges will by default be borne by the recipient of the International Payment and deducted from the payment amount, unless otherwise organised. It is possible that the overseas bank could convert the currency of the payment at an unfavourable exchange rate. You should inform the beneficiary that, if this occurs, they should consider rejecting the payment immediately so the payment can be unwound at the prevailing exchange rate.

If you do not want the currency to be converted, please insert the words “Do Not Convert” in the description details free text box when you are making an international payment and we will on-forward this instruction.