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How to manage your SecurID® token online

Learn how to activate, assign, and order new tokens in Online Banking.

Why do I need a SecurID® token?

A security device, such as a SecurID® token, provides an additional safeguard against fraud. If you are approving transactions higher than $5,000 in Online Banking, you will need a security device.

Step by step guides

How to assign (or reassign) a SecurID® token

Before a SecurID® token can be used, an Administrator (you), will need to assign the tokens to each individual user in Online Banking. If a staff member leaves or you have a spare SecurID® token, you can reassign that token to another user.

Step by step guides:

New SecurID® token?

  1. Sign in to Online Banking from a desktop
  2. Hover over Administration, then select User administration
  3. Using the drop-down arrow next to each user’s name, select Assign token
  4. Do you have a spare SecurID® token? 
  • Yes. Select Use a spare option, enter the serial number on the back, then select Assign token
  • No. Select Send a new token and it will be sent to your registered business address

Please allow 3-5 business days for your token to arrive.
 

Reassigning an existing SecurID® token?

  1. Sign in to Online Banking from a desktop
  2. Hover over Administration, then select Security devices
  3. Using the drop-down arrow next to each user’s name, select Reassign token
  4. Select Use a spare and enter the serial number on the back
  5. Select Reassign token.


Replacing a token?

  1. Sign in to Online Banking from a desktop
  2. Hover over Administration, then select Security devices
  3. Using the drop-down arrow next to each person’s name, select Replace SecurID token
  4. Select the Reason for replacement and enter the serial number on the back
  5. Select Replace token.

Once you have assigned the tokens, your staff will need to activate the SecurID® token in their Online Banking profile.
 

How to request additional (spare) SecurID® tokens

If you’re an Administrator, you can order spare SecurID® tokens in Online Banking.

Step by step guide:

  1. Sign in to Online Banking from a desktop
  2. Hover over Administration, then select Security Devices
  3. Select Request spare tokens
  4. Enter the number of spare tokens you need, then select Submit Order.


Please allow 3-5 business days for your SecurID® tokens to arrive. Once you receive your tokens, you will need to assign the tokens to your staff.
 

How to replace a lost, stolen or expired SecurID® token

You can order a new SecurID® token in Online Banking. If you have a spare SecurID® token, you can reassign it to another user.
 

Step by step guide:

  1. Sign in to Online Banking from a desktop
  2. Hover over Administration, then select Security Devices
  3. Using the drop-down arrow next to each person’s name, select Replace SecurID token
  4. Select Send a new token
  5. Select the Reason for replacement and select Order token.


Please allow 3-5 business days for your SecurID® tokens to arrive. Once you have received your tokens, you will need to assign the replaced token to each individual user in Online Banking.

FAQs

What types of security devices are available?

There are two security devices available to use in Online Banking:

  • Westpac Protect™ SMS Code uses your mobile phone to confirm certain transactions via text message when banking online
  • SecurID® token is a small, portable device that generates a digital security code, which you use to authorise transactions.

How many security devices can I have at any one time?

You and your staff can only have one active security device at any one time – either a SecurID® token or Westpac Protect™ SMS Code. You cannot have both.

Which security device should I use?

If you or your staff have a daily payment limit of $200K or less, then you can switch from a SecurID® token to a Westpac Protect™ SMS Code. Learn how to make the switch.

How many SecurID® tokens can I order?

You can order up to five spare SecurID® tokens a month in Online Banking. If you need more than five SecurID® tokens, please contact the Help Desk on 1300 655 505. A fee may apply for additional tokens. Please refer to the Online Banking Terms & Conditions (PDF 310KB) for details.