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Why do I need a security device?

A security device, such as a SecurID® token, provides an additional safeguard against fraud. If you or your staff have a daily payment limit of $200K or less, then you can switch from a SecurID® token to a Westpac Protect™ SMS Code. Learn how to make the switch.

How-to guides

How to activate a SecurID® token

Before you can use your SecurID® token, it needs to be activated in Online Banking.

Step by step guide:

  1. Sign in to Online Banking from a desktop
  2. Select Services and then Security Settings 
  3. Select Authorise token
  4. Enter the serial number on the back of the SecurID® token and select Authorise.

 

How to replace a lost, stolen or expired SecurID® token

You can order a new SecurID® token in Online Banking.

If you have a spare SecurID® token, you can reassign it to another user.

Step by step guide:

  1. Sign in to Online Banking from a desktop
  2. Hover over Administration, then select Security Devices
  3. Using the drop-down arrow next to each person’s name, select Replace SecurID token
  4. Select Send a new token
  5. Select the Reason for replacement and select Order token.

 

Please allow 3-5 business days for your SecurID® tokens to arrive. Once you have received your tokens, you will need to assign the replaced token to each individual user in Online Banking.

 

How to assign a SecurID® token

Before a SecurID® token can be used, an Administrator (you), will need to assign the tokens to each individual user in Online Banking. 

Step by step guide:

  1. Sign in to Online Banking from a desktop
  2. Hover over Administration, then select User administration
  3. Using the drop-down arrow next to each user’s name, select Assign token
  4. Do you have a spare SecurID® token? 
  • Yes. Select Use a spare option, enter the serial number on the back, then select Assign token
  • No. Select Send a new token and it will be sent to your registered business address

Please allow 3-5 business days for your token to arrive.

 

How to reassign a SecurID® token

Before a SecurID® token can be used, an Administrator (you), will need to assign the tokens to each individual user in Online Banking. If a staff member leaves, you can reassign that token to another user.

Step by step guide:

  1. Sign in to Online Banking from a desktop
  2. Hover over Administration, then select Security devices
  3. Using the drop-down arrow next to each user’s name, select Reassign token
  4. Select Use a spare and enter the serial number on the back
  5. Select Reassign token.

 

How to request spare SecurID® tokens

If you’re an Administrator, you can order spare SecurID® tokens in Online Banking.

Step by step guide:

  1. Sign in to Online Banking from a desktop
  2. Hover over Administration, then select Security Devices
  3. Select Request spare tokens
  4. Enter the number of spare tokens you need, then select Submit Order.

Please allow 3-5 business days for your SecurID® tokens to arrive. Once you receive your tokens, you will need to assign the tokens to your staff.

 

 

You can order up to five spare SecurID® tokens a month in Online Banking. If you need more than five SecurID® tokens, please contact the Help Desk on 1300 655 505. A fee may apply for additional tokens. Please refer to the Online Banking Terms & Conditions (PDF 503KB) for details.


FAQs

What types of security devices are available?

There are two security devices available to use in Online Banking:

  • Westpac Protect™ SMS Code uses your mobile phone to confirm certain transactions via text message when banking online
  • SecurID® token is a small, portable device that generates a digital security code, which you use to authorise transactions.

How many security devices can I have at any one time?

You and your staff can only have one active security device at any one time – either a SecurID® token or Westpac Protect™ SMS Code. You cannot have both.

How can I return my expired token to Westpac?

You can return your old tokens to us to be recycled. Please mail to:

Reply Paid 
Westpac AAT
GPO Box 3433
Sydney NSW 2000