How to manage your SecurID® token online
Why do I need a security device?
A security device, such as a SecurID® token, provides an additional safeguard against fraud. If you or your staff have a daily payment limit of $200K or less, then you can switch from a SecurID® token to a Westpac Protect™ SMS Code. Learn how to make the switch.
What types of security devices are available?
There are two security devices available to use in Online Banking:
- Westpac Protect™ SMS Code uses your mobile phone to confirm certain transactions via text message when banking online
- SecurID® token is a small, portable device that generates a digital security code, which you use to authorise transactions.
How many security devices can I have at any one time?
You and your staff can only have one active security device at any one time – either a SecurID® token or Westpac Protect™ SMS Code. You cannot have both.
How can I return my expired token to Westpac?
You can return your old tokens to us to be recycled. Please mail to:
GPO Box 3433
Sydney NSW 2000