Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Why switch?

If you already have a SecurID® token and it’s due to expire (or even if it isn’t), now could be a good time to switch to a Westpac Protect™ SMS Code. It’s more convenient than trying to find your token when you need to approve a transaction quickly – and it’s simple to set up for yourself (as an Administrator) and for anyone who uses Online Banking in your business.

Are you eligible?

If you or your staff have a daily payment limit of $200K or less, then you can switch from a SecurID® token to a Westpac Protect™ SMS Code.

Approving transactions over $200K? You will need to continue using a SecurID® token. You may also wish to continue using a token if you or any of your staff are regularly in a mobile blackspot. Please note, Westpac Protect™ SMS Code is not available on Corporate Online accounts.

How do I make the switch?

You and your staff can only have one active security device at any one time – either a SecurID® token or Westpac Protect™ SMS Code. To make the switch, follow our step-by-step guide:

  1. Sign in to Online Banking from a desktop
  2. Hover over Administration, then select Security Devices
  3. Using the drop-down arrow next to each authorised person’s name, select Switch to SMS Code
  4. Enter each person’s country (default to Australia) and mobile number, then select Assign.

Once you have made the switch, your staff will receive a text message advising that they are now registered for Westpac Protect™ SMS Code.

Note: Only Administrators can switch security devices. Not an Administrator? Find your Administrator in Online Banking by going to Service > Preferences > Profile access.


A security device generates a unique one time use code which provides an additional safeguard against fraud. If you are approving transactions higher than $5,000 in Online Banking, you will need a security code.