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Business Network - how to switch security devices

As an Administrator, you can switch security devices for a Business User.

1.      Hover over Administration and click User administration

Step 1 - user administration

2.  Click More features and then Security devices

Step 2 - Assign token

3. Find the row containing the user, click the menu arrow at the end of the row and select Switch option

Step 3 - Assign SecuID token

Tip box

  • A User can only have one active security device at any one time i.e. either Token or SMS Protect
  • If you do not have a spare token you can select the Send a replacement option and have one sent. It may take up to 5 days for the token to reach you
  • The security device is not active until the user logs in to their own profile to activate device
  • Fees may apply for additional security devices – check the Terms & Conditions on our website