How to switch security devices
If you already have a SecurID® token and it’s due to expire (or even if it isn’t), now could be a good time to switch to a Westpac Protect™ SMS Code. It’s more convenient than trying to find your token when you need to approve a transaction quickly – and it’s simple to set up for yourself (as an Administrator) and for anyone who uses Online Banking in your business.
Are you eligible?
If you or your staff have a daily payment limit of $200K or less, then you can switch from a SecurID® token to a Westpac Protect™ SMS Code.
Approving transactions over $200K? You will need to continue using a SecurID® token. You may also wish to continue using a token if you or any of your staff are regularly in a mobile blackspot. Please note, Westpac Protect™ SMS Code is not available on Corporate Online accounts.
How do I make the switch?
You and your staff can only have one active security device at any one time – either a SecurID® token or Westpac Protect™ SMS Code. To make the switch, follow our step-by-step guide:
- Sign in to Online Banking from a desktop
- Hover over Administration, then select Security Devices
- Using the drop-down arrow next to each authorised person’s name, select Switch to SMS Code
- Enter each person’s country (default to Australia) and mobile number, then select Assign.
Once you have made the switch, your staff will receive a text message advising that they are now registered for Westpac Protect™ SMS Code.
Note: Only Administrators can switch security devices. Not an Administrator? Find your Administrator in Online Banking by going to Service > Preferences > Profile access.
A security device generates a unique one time use code which provides an additional safeguard against fraud. If you are approving transactions higher than $5,000 in Online Banking, you will need a security code.