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How to manage who has access to your Online Banking

Set and edit online access and permission levels for your Westpac business accounts.

How do I manage my account Users and nominate who can transact?

  1. Sign in from a PC using your 8-digit customer number and password. You have to be an Administrator to be able to complete this task
  2. Select Administration and then User administration
  3. Select Accounts
  4. View the Access level you have for each account

 

You can also:

  • Select View users to see who can access the account selected
  • Select View third party access to see who else can access the account. This option will only appear if you have given third-party access to an account.

 

What do the account access levels mean?

In the Access level section, you can see three levels of permissions for each of your accounts:

  • No access means you cannot view or access the account
  • Non-value means you can view details including account balance, transaction details, statements and voucher images
  • Value means you can view, create and authorise payments. For your security, Value Users have to be identified in person at a Westpac branch. 

How do I update who has third-party access?

Learn how to add or remove Users with third-party access to your account in this help guide.

How do I update a User's account access?

Learn how to change a User's access to your business account in this help guide.

What do the steps look like?

Hover over Administration and select User administration.

Select Accounts.

Select the Access level you wish to assign.

 

  • Select View users to see who can access the account selected.
  • Select View third party access to see who else can access the account.