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HOW DO I CREATE, CHANGE OR CANCEL A RECURRING PAYMENT?

Manage your recurring payments in Online Banking or the Westpac App.

What recurring payments can I set up in Online Banking?

You can create a recurring payment for BPAY®, Pay Anyone, funds transfers, and international payments. A recurring payment can be created for a set number of payments or until a certain date (unless cancelled).

How do I create a recurring payment?

  1. Sign in to Online Banking from a desktop
  2. Hover over Payments and select Recurring payments
  3. After you’ve entered the payment details, in the Payment frequency section, select Recurring payment. Select the desired frequency of the recurring payment
  4. You can choose for a recurring payment to be completed On a certain date or After a number of payments. If you do not make a choice, the recurring payment will default to No end date
  5. Select Continue and you will be taken to the payment confirmation page. Confirm the recurring payment details.

Who can change the amount on a recurring payment?

Only Sole Traders or Administrators of a Business Network can change a recurring payment.

 

  1. Sign in to Online Banking from a desktop
  2. Hover over Payments then select Recurring payments
  3. Select View next to the payment you would like to change
  4. Select Edit payment amount on the right
  5. Adjust the amount, then select Confirm.

Who can cancel a recurring payment?

Only Sole Traders or Administrators of a Business Network can cancel a recurring payment.

 

  1. Sign in to Online Banking from a desktop
  2. Hover over Payments then select Recurring payments
  3. Select View next to the payment you would like to cancel
  4. Select the Cancel recurring payment option on the right.

When will my payment be active?

If your business network only requires one Administrator to perform payment tasks, your multiple payment will be active immediately. If your business network is set up to for more than one approval, your Approvers will need to:

  1. Sign in to Online Banking from a desktop
  2. Click on the Approval button near the Sign out button
  3. Select the Payments tab and approve any pending payments.