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HOW DO I CREATE, CHANGE OR CANCEL A RECURRING PAYMENT?

Manage your recurring payments in Online Banking or the Westpac App.

What recurring payments can I set up in Online Banking?

You can create a recurring payment for BPAY®, Pay Anyone, funds transfers, and international payments. A recurring payment can be created for a set number of payments or until a certain date (unless cancelled).

How do I create a recurring payment?

Check which app you have:

New Westpac App

  1. Tap on the $ icon and select Pay someone
  2. Choose who to pay by selecting a Payee or Biller or add a new payee
  3. Select an account to make the payment from, enter the Amount then tap Today to choose how often you would like to send the payment.
  4. Tap Pay to set up the recurring payment. 

 

 

Classic Westpac App

  1. Select the menu icon on the top left, select Payments & payees and then select Recurring payments
  2. Select How often to set the frequency and the date to start payments
  3. Select one of the available frequencies offered (Once, Daily, Weekly, Every 2 weeks etc.).

Choose when you would like to stop the recurring payment in Payment repeats then select Continue.

Complete the payment by clicking Next then Confirm.

Who can change the amount on a recurring payment?

Only Sole Traders or Administrators of a Business Network can change a recurring payment.

 

New Westpac App

  1. Tap on the Smart Search bar and type ‘Upcoming payments
  2. Tap the recurring payment to be updated and tap Options
  3. Tap Amend payment then tap Amend all future payments
  4. Enter the new Amount then tap Amend and confirm then tap Done.

 

Classic Westpac App

  1. Select the menu icon on the top left, select Payments & payees and then select Recurring payments
  2. Select the recurring payment to be changed and tap Change amount
  3. Change the amount and then select Save
  4. On the confirmation page select Update.

Who can cancel a recurring payment?

Only Sole Traders or Administrators of a Business Network can cancel a recurring payment.

 

New Westpac App

  1. Tap on the Smart Search bar and type ‘Upcoming payments
  2. Tap the recurring payment to be cancelled and tap Options
  3. Tap Cancel payment then tap to cancel Next payment only or Next and all future payments
  4. Confirm your cancellation then tap Done.

 

Classic Westpac App

  1. Select the menu icon on the top left, select Payments & payees and then select Recurring payments
  2. Select the recurring payment to be cancelled and tap Cancel recurring payment
  3. Select Yes on the confirmation page.

When will my payment be active?

If your business network only requires one Administrator to perform payment tasks, your multiple payment will be active immediately. If your business network is set up to for more than one approval, your Approvers will need to:

  1. Sign in to Online Banking from a desktop
  2. Click on the Approval button near the Sign out button
  3. Select the Payments tab and approve any pending payments.