UPDATE YOUR BUSINESS CONTACT DETAILS ONLINE

Always ensure we have your latest business details

To avoid any hiccups, it’s good practice to keep your network business contact details up to date. There’s no need for a branch visit. Administrators can follow the step-by-step instructions below to sign into Online Business Banking using their 8-digit customer number and password to make updates to:

Update your primary email address or your email for eStatements

Primary business email address

1. Sign into Online Banking from a desktop.  
   
2. Hover over Administration and select Business settings
3. Under Primary contact details, add or update your email address
4. Select Save.

eStatement email address

1. Sign into Online Banking from a desktop 
2. Go to Administration and select Statement settings
3. Under Primary business email, select Edit to update your email address 
4. Select Save.

Update your business phone number

1. Sign into Online Banking from a desktop 
2. Go to Administration and select Business settings 
3. In the Registered business details section, select Edit/Add 
4. On the Phone number line, enter your new Phone number 
5. Select Save.

Update your business address

1. Sign into Online Banking from a desktop 
2. Go to Administration and select Business settings 
3. In the Registered business details section, select Edit/Add 
4. On the Business address line, enter your new Registered Australian Business address
5. Select Save.

Update Administrator contact and account billing information

1. Sign into Online Banking from a desktop
2. Go to Administration and select Business settings
3. In the Billing account section, nominate the account to be used for fees and charges, then select Save
4. In the Primary contact details section, select the Contact person and Mailing address for correspondence, then select Save.