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FAQ categories
Spend insights and budgeting tools FAQs
Number of articles:
26
How are transactions categorised?
Where can I find Westpac’s budgeting tools and spend insights?
Why are some transactions uncategorised?
Make an international money transfer
Number of articles:
22
What is Westpac's SWIFT Code/BIC?
What is a SWIFT code/BIC?
What is an IBAN number?
Credit cards frequently asked questions
Number of articles:
63
How do I close my credit card?
How can I earn and redeem Altitude Rewards?
How do I change my current Westpac credit card to a different Westpac card?
Make a transfer or payment
Number of articles:
37
Can I change a recurring payment?
Can I set up recurring payments?
Is it possible to change a scheduled payment?
Financial hardship
Number of articles:
8
How long am I able to receive assistance for?
Will I still receive calls letters SMS etc whilst assistance is in place?
Can someone else negotiate on my behalf?
Mobile Banking
Number of articles:
19
How do I download the Westpac App?
Can I use my Online Banking details to sign in to the Westpac App?
Can I activate my card on mobile if I don’t have the app?
New to Australia
Number of articles:
5
How can I access my money in Australia?
How do I set up a new bank account in Australia?
Am I eligible for a bank account in Australia?
Online business banking
Number of articles:
12
What are my transfer limits for business accounts and how do I change them?
What is a SecurID token?
What if I don’t respond to a request for information about the tax residency of my business?