New Westpac App for Android

To switch from your Personal profile

1. Tap Profile
2. Tap your name
3. Select the profile you want to switch to

To switch from your Business/Shared profile

1. Tap the shelf menu icon on the top-left of your screen
2. Select the profile you want to switch to

We’ve removed some features like Google Assistant, Travel Companion and Pay to Mobile as they weren’t commonly used. Favourite payments has also been removed but we’ve added your recently paid payees to help make payments easier. All other features remain, including payments to mobile numbers if they are a PayID.

We want to provide the best app experience for all our customers. We’re only updating personal profiles at this time but will be rolling out an update to the app for business/shared profiles next year.

Westpac is committed to providing accessible products and services for customers with disability or accessibility requirements. As a part of this, we’re continually reviewing, testing and improving the new Westpac App and striving to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA. To find out more, read our Access and Inclusion Plan.

Each time you update your app, it gives you access to the latest features and security updates.

If you’re using VPN or ad blocker software, you may receive a no internet connection error message when using the new app. To help resolve this issue, we recommend you whitelist the new app or turn off any active adblocker software. If the issue persists, please contact us via the app or phone 1300 655 505.

To update your operating system:

1. Open your phone's Settings app
2. Near the bottom, tap System > Advanced > System update
3. You'll see your update status. Follow any steps on the screen

Need more help? Google support

If you’re seeing Home, Cards, $, Products, Profile on the bottom navigation, then you have the new Westpac App.

Tap your account and you'll find your account number and BSB at the top of the screen.

If you have Quick Balance enabled, you'll find it on the sign in screen. Otherwise, tap the $ icon.

Tap Profile > Settings > Contact details.

You'll find these in your payments list. Tap Profile > Payments then tap Upcoming.

We've changed the design to make sign in faster. If you had Quick balance, you might need to set it up again.

Search Quick view or Quick balance in the Smart Search bar.

1. Tap on Quick view
2. Toggle on Quick view
3. Toggle on Accounts and choose up to 3 accounts
4. Toggle on Quick transfer for fast drag and drop transfers between accounts
5. Toggle on Rewards points

Go to Quick balance, tap the account and sign in. You'll be taken to the account page to view all transactions.

To use the Drag and Drop feature you'll need two accounts which are eligible for fund transfers – not all accounts are eligible:

1. Press your finger on the account until the $ icon appears
2. Drag to the account you want to transfer into
3. Enter the amount you want to transfer

Yes. You can use Smart Search to make payments fast. Search Pay payees and billers to make a payment. You can also type Pay and the payee name to make the payment even faster.

Go to Profile > Settings > PayID and create your mobile number PayID. If you have PayID set up with another financial institution, you'll need to contact them to change where your PayID is linked.

Tap Profile > Settings > Sign in and tap Customer ID and password. You can also search sign in settings in the Smart Search bar. Once removed, you'll have to re-enter your Customer ID every time you sign into the app.

Select the account and tap the (i) icon in the top right corner. Tap edit to nickname the account.

Go to Profile > Documents > Statements. You can also search eStatements in the Smart Search bar.

Go to Profile > Settings > Statements and tap Switch all to eStatements or use Smart Search:

1. Search eStatements in the Smart Search bar
2. Tap eStatement settings and select the account
3. Tap eStatement then Update

Search Wallpaper in the Smart Search bar and select the wallpaper design you want. You can also tap Profile > Settings > Wallpaper.