Set or change your card PIN
Need a new card PIN or want to change your existing one? Do it in minutes with the Westpac App or Online Banking.
New card? Activate it first
To activate your new card and set up your PIN, select Activate card and follow the prompts. If your card is already activated, continue with the steps below.
How to set or change your card PIN
In the Westpac App
- Search PIN in the Smart Search bar
- Select Set or change card PIN
- Follow the prompts to change or set your card PIN
In Online Banking
- Go to Service > Services > Card services
- Select Set or change PIN and follow the prompts
When might I need to set up or change my card PIN?
Activating a new card
When you activate a new card, you'll be prompted to set up your PIN. If you're replacing a damaged card or have received a reissued card, your existing PIN will stay the same.
Your PIN may be compromised
If you've shared your PIN or think someone else may know it, change it to help protect your account.
Forgot your PIN?
If you've forgotten your PIN, you can change it online anytime.
Making purchases or withdrawing cash
Some transactions, including in-store purchases and ATM withdrawals, require a PIN. If you don't know your PIN, you can set or change it online.
Things you should know
Read the Westpac Online Banking Terms and Conditions (PDF 713KB) at westpac.com.au before making a decision and consider whether the product is right for you.
Deposit Accounts for Personal & SMSF customers Terms and Conditions (PDF 749KB)
Westpac Mobile Banking applications are only available for use by Westpac Australia customers. Internet connection is needed to access Westpac Online Banking and the Westpac App. Normal mobile data charges apply.
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