Update your contact details

Update your email, mobile number or address online in minutes, so you don’t miss important account updates from us.

Update details now Update details now

Help us keep your account safe and secure

Keeping your details current means if something doesn’t look quite right, we can get a hold of you quickly to help keep your account safe. We’ll also need your current address if we need to send you a new or replacement debit or credit card.

What details can you update online?

Your email address
Your mobile phone number
Your address

Tip: To update your details online, you’ll need to be registered for Westpac Protect™ Security Code so we can request you provide a one-time password to confirm it’s you. Not registered? Find out how.

How to update your contact details

In the Westpac App

Make sure you have the latest version of the app.

Search Update contact details in the Smart Search bar
Edit, add or delete the address, phone number or email
Save changes to any updates made.

In Online Banking

Go to Services > Preferences > Personal details
Select Personal and Contact Details
Enter the SMS code sent to your registered mobile and select Next
Edit, Add or Delete the address, phone number or email
Save changes to any updates made.

Things you can do to protect yourself

Westpac Protect^TM Security Code

Ensures you're the only person that can confirm certain transactions and changes to your account.

Learn more

Daily Payment Limit

Setting a limit, which can be changed when you need, limits daily transfers for added security.

Find out how

Switch to eStatements

Reduce identity theft risk. Receive statements electronically with the Westpac App or Online Banking.

Switch now

Push notifications

Receive mobile reminders like deposit, withdrawal, credit card repayment, security and account notifications.

Activate push

Frequently asked questions

Can I update my name or date of birth online?

For security reasons, changes to your name or date of birth can’t be made online and need to be completed in branch. Please bring at least one of the following original documents with you:

Registry of Births, Deaths & Marriages document (ceremonial documents not accepted)
Passport
Valid Driver’s license

You can find your local Westpac branch to complete your update in person.

I’ve updated my mobile number, but I’m not receiving the SMS code

Updating your mobile number doesn’t automatically update your Westpac Protect™ Security Code number. To receive SMS security codes, your mobile number needs to be linked to your account.

Please call us on 1300 655 505 (8am-8pm Sydney time, Mon-Sun), or +61 2 9155 7700 if you’re overseas, and we’ll help you update it so you can start receiving the SMS codes to your new number.

What happens if I no longer have access to my old number that the SMS code is going to?

Please call us on 1300 655 505 (8am-8pm Sydney time, Mon-Sun), or +61 2 9155 7700 if you’re overseas, and we’ll help you update it so you can start receiving the SMS codes to your new number.

How do I register for Westpac Protect™ Security Code?

You can do this in Online Banking or the Westpac App, as long as your current mobile number is linked to the account. Learn how to register for Westpac Protect™ Security Code.

I’ve updated my mobile number online, do I need to change my PayID® too?

Yes. Because you can’t edit an existing PayID yourself, you’ll need to contact us to cancel your current PayID for you to then be able to set up a new one.

What to do next:

Call us to cancel your existing PayID on 1300 655 505 (8am-8pm Sydney time, Mon-Sun), or +61 2 9155 7700 if calling from overseas
Update your Westpac Protect™ SMS Code number
Set up a new PayID in the Westpac App or Online Banking

Check to see if you’re running the latest version

Download the Android App

Download the iOS App

Need to register?

Contact us securely

Call us from the Westpac App to get verified faster and talk to the right person.

Any questions?

Find your answers faster in our popular FAQ topics.

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 745KB) at westpac.com.au before making a decision and consider whether the product is right for you.

The Westpac App and Online Banking are only available for use by Westpac Australia customers. Internet connection is needed to access the Westpac App. Normal mobile data charges apply.

Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google LLC.

PayID is a registered trademark of NPP Australia Limited.