KEEP YOUR ACCOUNTS SAFE AND SECURE
Keeping your contact details up-to-date is important to stay safe online, as well as exploring other features, tips and resources to enhance your security.
Ensure your details are always up-to-date
Keeping your details current is very important - if something happens which doesn’t look quite right, we can get hold of you quickly, to help keep you and your accounts safe.
What details can you update online?
- Your email address
- Your mobile phone number
- Your address
How to update your contact details
In the Westpac App
Make sure you have the latest version of the app.
- Search Update contact details in the Smart Search bar
- Edit, add or delete the address, phone number or email
In Online Banking
- Go to Services > Preferences > Personal details
- Select Personal and Contact Details
- Enter the SMS code sent to your registered mobile and select Authorise
- Edit, Add or Delete the address, phone number or email
From scam call to SafeCall
Answer with confidence using SafeCall. An Australian-first in-app calling feature designed to help prevent scammers from impersonating us.
Things you can do to protect yourself
Westpac ProtectTM Security Code
Ensures you're the only person that can confirm certain transactions and changes to your account.
Daily Payment Limit
Setting a limit, which can be changed when you need, limits daily transfers for added security.
Switch to eStatements
Reduce identity theft risk. Receive statements electronically with the Westpac App or Online Banking.
Push notifications
Receive mobile reminders like deposit, withdrawal, credit card repayment, security and account notifications.
Westpac Protect™ Online Banking Security Guarantee
If your Westpac account is compromised due to Online Banking fraud, we guarantee to repay any missing funds, provided you comply with our Online Banking Terms and Conditions.
Simple and safe ways to sign in using the Westpac App
Choose from 4 convenient ways to sign into your Online Banking account when using the Westpac App: Facial recognition, fingerprint, 4-digit password, or typing in your password.
Things you should know
Read the Westpac Online Banking Terms and Conditions (PDF 740KB) at westpac.com.au before making a decision and consider whether the product is right for you.
The Westpac App and Online Banking are only available for use by Westpac Australia customers. Internet connection is needed to access the Westpac App. Normal mobile data charges apply.
Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.
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